**Overview** BroadPath is immediately **After-Hours Support Agents** to work from home! Our **After Hours Support Agent** will be responsible for answering inbound calls from caregivers and clients to assist with basic application requests and/or troubleshooting. The ideal candidate must have exceptional communication skills, fluent in English, problem-solving abilities and be committed to delivering excellent customer satisfaction on every call. **Responsibilities** + Responsible for taking inbound calls from Help at Home employees, mainly caregivers. + Receive the call in Zendesk and document required details as required. + Assist with password resets, mobile application issues, mobile application navigation, and clocking in/out for payroll. + Assist with basic technical troubleshooting, such as rebooting mobile devices/mobile app, clearing cache/cookies as needed. **Qualifications** + High school diploma or equivalent. + 1 year of customer service, call center, healthcare experience + Proficiency in using customer support software and basic computer applications. + Strong communication skills, both verbal and written. + Excellent problem-solving abilities and attention to detail. + Ability to remain calm and composed under pressure. + Flexibility to work evenings, weekends, and holidays as required. + Positive attitude and a genuine desire to assist + Must be residing in Metro Manila, Rizal, Cavite, Laguna, Batangas, Bulacan + Wired Internet Speed Requirement: 25mbps download | 10mbps upload + Preferably open to Filipino applicants only **Technical in nature:** + Tech savvy + Adaptability + Can type/talk at same time. **Speed Test Disclaimer:** + Please note that all **Internet Speed Tests** are monitored and will be verified. They must be taken on a laptop or desktop computer and plugged directly into your router. + Speed Tests cannot be completed on a mobile device. We recommend completing your application on a computer to make it easier to submit your results simultaneously. **Benefits:** + Work At Home, FOREVER + Weekly Salary Pay-out + Bhive Kit; includes web camera which allows you to join our Connected Culture! + Overtime Pay + Holiday Pay + 13th Month Pay + Accrued Paid Leaves (to be utilized upon Regularization) + SSS/PhilHealth/Pag-IBIG + HMO Coverage **_Disclosure:_** _At BroadPath, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It’s how we build relationships, share ideas, and stay engaged. If you’re someone who values open communication, connection, and teamwork, you’ll thrive in our environment where showing up authentically matters._ **_What to Expect:_** + _On-camera participation during interviews, training, team meetings, and regular check-ins._ + _Face-to-face discussions sparking collaboration and engagement_ + _A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions._ **_BroadPath may conduct background checks, previous employment verifications, and education verifications, based on position requirements_** **Diversity Statement** At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation! Equal Employment Opportunity/Disability/Veterans If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. **Compensation:** BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.