JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently seeking a Meetings & Events Global Process Manager to oversee the daily activities of our operational team within the Global Travel and Events program. This role will focus on coordinating work activities, setting team priorities, and ensuring efficient task completion while adhering to established policies and procedures.

The ideal candidate will demonstrate strong supervisory skills and the ability to coach team members effectively. They should excel at coordinating with other supervisors and understanding how their team's work impacts related operational areas.

Key Responsibilities

Drive the creation, maintenance and optimization of global playbooks, process flows and standard operating procedures (SOPs) for meetings and events management, while identifying opportunities for process enhancementCreate and manage operational project plans utilizing agile methodologies for complex meeting and event initiatives, including resource allocation, timeline management, risk assessment, and mitigation strategiesImplement change management best practices to minimize disruption and ensure smooth adoption of new meetings and events processes and proceduresProvide regular project status updates, milestone tracking, and communication to internal M&E teams, while maintaining transparency and alignment.Assist with other related tasks as assignedSupervise and coordinate daily operational activities of the Operational Excellence team within Amazon Meetings and EventsSet priorities and deadlines for team members to ensure efficient task completionCoach and develop team members to meet performance expectationsMonitor team compliance with established policies and proceduresProvide regular performance feedback and conduct evaluationsTo drive and maintain a sustainability mindset in all activity

Basic Qualifications

3 years project management or meeting & events operations managementDemonstrated experience in setting priorities and managing workflowStrong analytical and problem-solving skills with data-driven decision making experienceSuperior verbal and written communication skills, including executive-level presentation experienceWorking knowledge of organizational change management process

Preferred Qualifications

Experience with:Team Scheduling and resource allocationPerformance monitoring and evaluationStandard Operating Procedures (SOPs)4-year college degree or equivalent work experience in Business Administration, Hospitality Management, or related fieldExpert knowledge in creating and maintaining:Process maps and workflowsTraining Materials and PlaybooksQuality Control MeasuresProficiency in:Project management software (e.g. Microsoft Project, Asana, or similar)Event management platformsMicrosoft Office SuiteBusiness analytics toolsExperience using waterfall, six sigma yellow or green belt, lean or agile project management methodologiesProfessional certification in Project Management Professional (PMP) and/or events management (CMP, CMM, or DES)Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams/stakeholders

Estimated total compensation for this position:

108,500.00 – 157,300.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Arlington, VA, Dallas, TX, Nashville, TN, Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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