Job Description We are seeking a dedicated Medical Support Specialist who will be cross-trained to assist with phone calls, appointment scheduling, clinical messaging, check-in, check-out, and other duties. This role involves reviewing provider schedules daily and weekly to plan patient care, communicating schedule changes with providers, assisting with the training and orientation of new equipment, greeting patients in the waiting room, escorting them to triage and exam rooms, utilizing automated vitals systems, checking patient identification, and cleaning and preparing rooms for the next patient. This is an 8:00AM-5:00PM role Monday through Friday based out of Boston, MA. Responsibilities + Assist with phone calls, appointment scheduling, and clinical messaging + Manage check-in and check-out processes + Review provider schedules daily and weekly to plan patient care + Communicate schedule changes with providers + Assist with training and orientation of new equipment + Greet patients in the waiting room and escort them to triage and exam rooms + Utilize automated vitals systems + Check patient identification + Clean and prepare rooms for the next patient Qualifications + Experience with EPIC + 1 year of experience working within a healthcare setting + Medical knowledge + Patient care skills + Experience working with insurance/prior authorization Pay and Benefits The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boston,MA. Application Deadline This position is anticipated to close on Feb 21, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.