**Summary:** Serves as the Medical Support Serves as the Medical Support Administrator. Primarily responsible for the administration of medical support requirements for the contracts associated with the Federal Services Division. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** (Medical Support Manager may assign other duties.) • Assist in the implementation and evaluation of all medical support activities, programs and initiatives of the Federal Services Division. • Become familiar with and remain up to date on all aspects and requirements related to medical and physical readiness mandates contained in the statements of work and/or performance work statements associated with our contracts. • Display the ability to follow regulatory protocols within a strict time-sensitive and fast paced work environment. • Display the ability to review and process medical information using strict guidelines and procedures while maintain the highest level of confidentiality. • Display the ability to interact with medical professionals, representatives of government agencies, and employees with confidence and clarity. • Compile, maintain and report on the weekly, monthly, quarterly and annual program metrics and statistics as assigned. • Establish effective and routine communication paths with the program management teams as well as other company teams and staff members. • Assist and fully support other FSD staff members in an effort to increase the effectiveness and efficiency of our support services to the field. • Be a forward thinker, plan and forecast requirements and events in an effort to focus and streamline our medical support efforts. • Provide excellent customer service in the conduct of your routine duties while interfacing with employees, other staff sections, our clients, and external agencies. **SUPERVISORY RESPONSIBILITIES** No supervisory duties are associated with this position **COMPETENCY** **To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):** - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. - Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. - Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. - Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. **QUALIFICATIONS:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Minimum of one to two years’ experience working in a medical front office or equivalent experience in a medical billing environment or administrative capacity in an office environment. **LANGUAGE SKILLS:** Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. **MATHEMATICAL SKILLS:** Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. **REASONING ABILITY:** Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. **COMPUTER SKILLS:** To perform this job successfully, the Medical Support Admin should possess intermediate to advanced skills in Microsoft Office software including Word, Excel, Outlook and Powerpoint and should have working knowledge of applicant tracking systems; Human Resources systems; internet programs; order processing systems; and Security Management System (SMS). **CERTIFICATES, LICENSES, REGISTRATIONS:** Current/valid driver's license **OTHER QUALIFICATIONS:** Must be able to travel on a limited basis and on infrequent, occasional work nights and/or weekends, and the ability to pass a drug screen and criminal background check. **PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk; climb, or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus, and the ability to see and distinguish basic colors. **WORK ENVIRONMENT:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet. **OTHER TASKS:** This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. \#WaldenWay We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth. So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans status, or disability. EOE / AAP Employer / Minorities / Females / Vet / Disabled. VEVRAA Federal Contractor.