**The** **Position** **Medical Representative** + Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet / exceed promotion targets for assigned product(s) within the allocated territory and achieve related quantitative / qualitative field force KPIs + Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed **Duties & Responsibilities** **1. Promotion Achievement in the assigned territory:** + Territory promotion accountability + Ensure formulary listing and availability of Boehringer Ingelheim products as required + Create demand / generate prescriptions for promoted Boehringer Ingelheim products by utilizing the available resources / tools / channels and trained behaviours + Identify opportunities to grow/expand relevant customer universe for BI promoted brands **2. Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence:** + Maintain an accurate & complete customer data base in Veeva + Develop, validate and execute MCCPs for the allocated territory to maximize Boehringer Ingelheim business and ensure achievement of promotion targets / objectives with particular focus on message execution + Comprehend, integrate and execute ICPs into MCCPs + Plan logistics to ensure execution of MCCPs and that high value customers are seen with the required Reach and Frequency, F2F and S2S + Locally mandated reports are completed accurately, in full and submitted on time **3. Orchestrate Exceptional Customer Experience:** + Communicate with relevant Boehringer Ingelheim customer facing roles and work interdependently to ensure customer experience is personalised and relevant to them + Proficiency in utilizing Veeva resources; Engage, Event Management, survey function, CfE function and OneMessage, FuE function + Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms + Identify customers' preferred communication channels, directing appropriate resources to fulfil the Customers' needs + Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions **4. Superior Customer Engagement Capability (Knowledge & Skills):** + Effective Knowledge depth to communicate confidently and competently with customers + Effective Customer Engagement Skill proficiency + Knowledgeable across the Hybrid CEM model. Able to execute assigned Marketing strategies within the customers' preferred communication channel + Digitally fluent/ tech savvy, able to reliably utilise CRM/ Veeva, undertake pre-Call set-up of digital platforms + Capable and confident in presenting to Groups of customers, both face to face/screen to screen **5. Comply with local regulations, industry and the BI Code of Conduct:** + Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the Boehringer Ingelheim Code of Conduct + Take prompt and necessary actions on issues of compliance and Pharmacovigilance + Be a role model in compliance with local regulations, industry and the Boehringer Ingelheim Code of Conduct **6. Regular Reporting:** + Locally mandated reports are completed accurately, in full and submitted on time **Requirements** **Competencies required:** + Industry / Product knowledge + Promoting skills applied across a diverse range of channels + Multi-Channel Cycle Planning and Execution + Customer Relationship Management + Self-development / learning + Communication skills + Planning and organizing skills to collaborate with other customer facing personnel + IT literacy **Experience:** + Direct promoting experience in healthcare industry is advantageous. **READY TO CONTACT US?** Please contact our Recruiting Team: phuong.vo@boehringer-ingelheim.com All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.