The role is an integral member of the multi-disciplinary team who functions under the direction and supervision of a supervisor. The position provides professional, courteous, and friendly assistance to our customers. The role serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna/Evernorth policies; protocols and guidelines to ensure delivery of quality care within the guidelines of Evernorth Care Group Standard Operating Procedures, Policies, and Procedures.

Responsibilities and Essential Functions:

Researches and scans all loose sheet and documents appropriately in KPI spreadsheet.

Answers telephone in compliance with departmental procedures.

Communicates with all levels of health care clinicians (internal and external), attorneys, patients, and insurance companies regarding requests for information.

Reviews requests for release of information and processes requests made by patients, attorneys, insurance companies and other health care clinicians. Ensures compliance with state statutes and internal policies and procedures prior to processing requests.

Prioritizes daily work to include independent problem solving and decision making without daily supervision.

Appropriately logs and routes incoming records to providers for review and inclusion into the EHR.

Sorts and distributes mail on a daily basis.

Accepts and distributes packages and deliveries, as needed.

Demonstrates a positive customer service approach in all internal and external customer experiences.

Demonstrates flexibility in assignments, assisting in other areas as needed; cross trains and assists in other departments as needed.

Minimum Qualifications:

Medical terminology preferred.

High school diploma or equivalent.

Knowledge of electronic health records/systems, preferred.

One year customer service and PC skills (i.e. Microsoft Outlook, Word, Excel, etc.) required.

One year customer service in health care, typing, scheduling application experience, preferred.

Ability to convey information to customers in a warm, clear, concise manner.

Demonstrates positive customer service behaviors.

This role is worksite dependent and can only be performed onsite. You must be fully vaccinated for the Flu.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.