Located at the newly established center for Facial Plastic Surgery, this position is responsible for providing excellent customer service while answering a high volume of telephone calls, redirecting calls to appropriate physicians or staff, scheduling patient appointments, reviewing and building patient demographic information in IDX, and scanning records into Allscripts. Under direction the role will also perform other Administrative tasks as needed.
ResponsibilitiesAnswer telephones
Triage & direct phone calls to appropriate individual or area
Enter patient information into IDX system
Schedule appointments
Assure appropriate referrals are in place for each Date of Service
Verify insurance information
Follow-up with referring physician &/or patient if referral is required
Forward messages to physicians and staff in Allscripts
Schedule surgeries for assigned doctor in a timely manner including obtaining all required authorizations
Perform other duties as assigned, according to the individual departmental needs
QualificationsHigh school diploma. One (1) year office/clerical experience preferred. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered. Professional, customer service-oriented individual is required.
Location : Location US-VA-Norfolk