**Duties** + Provides guidance and support regarding area processes and procedures to other staff and donors as required. + Maximizes donor flow by allocating staff appropriately to minimize donor wait times. + Resolves minor donor relations and technical procedure issues. + Screens returning and new plasma donors to gather information on their suitability to donate + Reviews electronic health questionnaire + Collects health vitals from donors( blood pressure, pulse, hematocrit, protein) + Answers donor questions about the plasma donation process + Performs daily, weekly, monthly, and annual calibrations on equipment used for donor screening. **Qualifications** + High school diploma required.Health care certifications helpful + Ability to follow detailed instructions + Previous customer service or medical office experience preferred + Computer literate + Performs work while standing