We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in CDMX, Torre Mayor. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an operations and services specialist, you will manage a new account in Health insurances, focusing on operational functions and customer service. You will be responsible for assisting insured clients with policy usage, advising on reimbursement documents, and managing data entries related to client accounts.

We will count on you to:

Handle operational functions and customer service for Health and Life accounts, ensuring effective communication with insured clients.Provide guidance on policy usage and assist clients with reimbursement documentation.Manage account updates, including new enrollments and terminations, while recognizing client tenures.Conduct database cross-referencing to maintain accurate client information.

What you need to have:

A minimum of 1.5 years of experience in customer service, preferably within the Health and Life insurance sector.Bachelor’s or associate degree in a relevant field or associate (law degrees are not accepted).Proficiency in SGMM and life insurance processes, as well as Excel for database management.

What makes you stand out:

Experience in the insurance industry, particularly with SGMM.Strong customer service skills and a commitment to client satisfaction.Familiarity with data management and analysis tools.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.