At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values:

Passion for consumers and customers Care for people and planet Enjoyment of life Courage to dream and pioneer

 

Key Responsibilities:

Clinic Management:

Develop and implement clinic plans, including restructuring and digitalization support. Assist with salary restructuring, annual increases, contracts, benefits, and CAPEX for insurance. Assign job descriptions to clinic staff and monitor their performance. Oversee attendance, fingerprint attendance sheets, overtime, and on-call duties during vacations and holidays. Conduct one-on-one meetings, monthly admin meetings, and quarterly staff meetings.

 

Policies & Procedures:

Document and update all policies and procedures, including alcohol and drug policies, clinic procedures, infectious diseases, medical waste implementation, and sterilization. Manage digital forms with clinic staff, including sick leaves, refunds, medical card requests, and new digitalization projects like Digi-clinic.

Reporting:

Prepare clinic reports with dashboards, including clinic logs, emergency medication stock, and support for sick leave requests. Implement flu workflow guidelines, return-to-work reports, and support for hospitalization in severe cases.

Medical Insurance:

Manage medical card renewals, data review, card distribution, and handle wrong data or missing card requests. Plan and execute awareness campaigns for new contracts and ensure employees are informed about insurance services. Record, analyze, and report suspected misuse of medical services and refer unjustified cases to the E&C committee. Handle network issues, communication regarding e-invoices, and addition of new providers based on employee requests.

Case Management:

Plan awareness campaigns, handle communication, follow up on case management requests, and support employees with medical insurance issues. Manage medical refunds or reimbursement issues.

Occupational Health:

Support the implementation of the occupational health plan and conduct drivers' check-ups. Conduct occupational check-ups across various sites to mitigate safety hazards. Assist in setting a medical emergency response plan and maintain AED devices. Perform alcohol and drug testing for employees and ensure all locations have certified first aiders.

Wellbeing Programs:

Support the annual wellbeing plan and coordinate regular medical screening programs. Deliver flu vaccines to all locations and handle communication and outcome analysis. Plan and conduct general health screenings, prepare analysis, and manage results communication.

Audit:

Conduct audits of all clinics and support global safe care audits.

Crisis Management:

Update relevant dashboards daily regarding crisis management status. Implement processes and workflows for managing medical and health-related crises. Spread awareness across the organization about necessary processes and workflows. Attend meetings with HRBP and department heads to discuss crisis status.

Financial:

Conduct and record analysis of family deductions and manage chronic financial support. Implement telehealth plans, including flu follow-up, primary consultation, and specialties.

 

Educational: Faculty of Science, Faculty of Pharmacist, Nursing College 
Experience: Min 1 Year 

 

Personnel Skills:

 

Certainly! Here are some key personal skills that would be beneficial for the role of Clinic Management Specialist:.

Communication Skills: Excellent verbal and written communication skills to handle meetings, follow-ups, and awareness campaigns.

Problem-Solving Skills: Ability to handle special approval requests, emergency cases, and network issues effectively.

Attention to Detail: Keen attention to detail for monitoring attendance, preparing reports, and conducting audits.

Interpersonal Skills: Strong interpersonal skills to conduct one-on-one meetings, staff meetings, and support employees with medical insurance issues.