Summary Provides clinical expertise and functional direction to team members to ensure the continuity of patient services. Serves as the expert resource and mentor within a service area. Works closely with the manager to plan, implement, and facilitate the work activity of the area to accomplish goals and objectives. Performs a wide variety of activities which may include both direct and indirect patient care. Direct patient care may include working with patients of all ages, in-person and over the phone, completing tasks involving the use of assessment, planning, intervention and evaluation skills. All patient care is provided under the direct supervision of the physician and/or Advanced Practice Clinician. Medical assistants may also engage in reception activities, greeting and assisting patients and visitors, and helping to complete the business side of a patient visit. Qualifications Education High school diploma or GED is required. Graduate from accredited medical assistant program with coursework in pharmaceuticals and medicine administration practicum or 1 year of medical assistant experience required. Experience 3 years of clinical experience as a Medical Assistant is required. Certifications, Licenses and Registrations Medical Assistant (MA) Certification/Registration required or must be obtained within 60 days of start date from one of the following credentialing organizations: 1. Certified MA from American Association of Medical Assistants (AAMA) 2. Registered MA from American Medical Technologists (AMT) 3. National Certified Medical Assistant (NCMA) from National Center for Competency Testing (NCCT) 4. Certified Clinical MA (CCMA) from National Healthcare Association (NHA) 5. Registered MA from American Allied Health (AAH) 6. Nationally Registered CMA (NRCMA) from National Association for Health Professionals (NAHP) 7. Clinical Medical Assistant Certification (CMAC) or Medical Assistant Certification (MAC) from American Medical Certification Association (AMCA) 8. Podiatric MA Certified (PMAC) from American Podiatric Medical Association (APMA) 9. Certified Ophthalmic Assistant (COA) from International Joint Commission on Allied Personnel in Ophthalmology (IJCAHPO) Basic Life Support Certification (BLS) is required within 60 days of hire. Physical Requirements: Patient Care Support Overview Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day. Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments. Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient. HSHS requires COVID-19 vaccines or an approved medical or religious exemption for all colleagues. This does not apply to positions that are classified as 100% remote. HSHS and affiliates is an Equal Opportunity Employer (EOE). HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Benefits HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits. Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues. Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need. Retirement benefits including HSHS contributions. Education Assistance benefits include up to $4,000 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period. Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more! Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!