Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life. Full-time: 2412 Seneca Street, Buffalo, NY JOB DESCRIPTION: To provide clinical support services to Nursing Services. ESSENTIAL FUNCTIONS: + Knowledge and demonstration of agency core values in day-to-day activities. + Ability to work effectively with individuals from a variety of cultural and ethnic backgrounds. + Demonstrates the ability to effectively use technology and appropriate use of support. + Providing compassionate patient support and care, attention, and assistance during office visits + Coordinating daily office activities, greeting individuals, and checking individuals in for their appointments + Gathering data and documenting information in EMR and reporting any concerns to nursing leadership + Obtaining and recording vital signs + Drawing blood as needed, when fully trained to do so. + Assist with managing medline calls, obtains necessary information for nursing staff to follow through clinically with the individuals needs + Maintains contact with individuals to assure outcome of medline request are completed + Maintains a central reference point for medline issues for updates/status changes + Obtaining prior authorizations + Obtains PMP documentation as needed for medication review + Looking up HealtheLink documents as requested + Performs clinical activities as assigned + Performs data/spreadsheet, faxing, scanning etc for information flow + Runs reports as requested by Nursing leadership SKILLS: + Strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work and have access to helpful adequate, competent, and continuous supports and services. + Must possess skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illness and respect for individual’s rights and personal preference in treatment are essential + Work effectively on multiple tasks concurrently + Present a strong professional image + Exercise exceptionally good judgment + Exceptional interpersonal skills, judgment, and decision-making skills + Must possess excellent oral and written communication skills in English + Proficient in the use of computer software such as MSWord, Excel, Outlook, etc. + Additional duties as assigned. EDUCATION REQUIREMENTS: + High School Diploma or GED EXPERIENCE: + 1 year preferred + Must possess a valid Driver’s License with a satisfactory driving record and possess a personal vehicle for job requirement. LICENSURE/CERTIFICATE: + Applicable Certification/Degree in Medical Assisting Preferred but not required COMPENSATION: $17.46/hr - $22.26/hr