Job Description:

Medical Assistant

Columbia, Missouri

The Medical Assistant/Phlebotomist plays a vital role in assisting clients with outpatient psychiatry services. They provide information, clinic and lab services, and check-in assistance while promoting a positive relationship between clients and clinic staff. Additionally, the Medical Assistant helps with Phlebotomy, insurance assistance, and supports the Registered Nurse in monitoring and improving the health outcomes of individuals served.

Essential Job Functions:

Assisting physicians and nursing staff with patient carePreparing patients for examination and treatmentTaking patient histories and vital signsPreparing exam and treatment rooms with necessary instrumentsAdministering injections and performing lab testing and phlebotomyPreparing and maintaining supplies and equipment for treatmentsResponsible for appointment scheduling, prior authorizations, and chart managementProviding information to patients to help them benefit from clinic servicesVisiting residential locations as assigned by LeadershipReviewing physician's orders, MARs, diets, and diet/choking precaution forms during visitsIdentifying additional medical training needs and communicating with the teamSupporting staff in communications with doctors, pharmacies, and other medical specialistsCoordinating with Residential RN for hospital visits, discharge planning, and other medical needsConducting health and medical reviews as instructed by leadershipChecking and maintaining Durable Medical Equipment quarterlyAccompanying individuals to medical appointments and ensuring their rights are protectedCommunicating health concerns to the agency team and taking appropriate actionMaintaining a schedule of clients' doctor appointments and sending reminders to staffProviding direct support and care hours to medically involved individuals as neededPerforming general lab and phlebotomy duties, communicating lab results to providers and nursing staffAssisting with client rooming, verification of data and medical history, and preliminary physical requirementsCompleting documentation in a timely manner according to company policies and proceduresPerforming light housekeeping of check-in, lab, and medication roomsInventorying and restocking supplies, maintaining lab refrigerator temperature logsManaging clinic injection calendar and notifying providers and clients of refill needsUnlocking clinic doors, checking nursing mailbox, and conducting weekly sample medication countParticipating in required meetings and performing other duties as assigned by nursing staff and leadership.

Knowledge, Skills, and Abilities:

Operates calmly in a crisis and maintains positive relationships with various stakeholdersHas good verbal and written communication skillsMaintains a positive attitude and adapts to a rapidly changing environmentUpholds the organization's mission, values, and principlesWorks with people of different socio-economic backgrounds with dignityEnsures client information confidentiality and follows safeguarding protocolsCan read and interpret various documents and reports within electronic health recordsWrites reports and correspondence effectively using multiple platformsCommunicates effectively in-person, over the phone, and through video conferencingPossesses basic mathematical and problem-solving skillsFollows instructions and accepts supervision

Experience and Education Qualifications:

High school diploma or equivalent requiredGraduate from an accredited Medical Assistant Program or Licensed Practical Nurse in applicable stateCPR certification preferredPhlebotomy training and previous lab experience preferredOne year of experience in a physician office setting preferred

​Employment Requirements:

Successful completion of background check including criminal record, driving record and abuse/neglect.Completion of New Hire Orientation at the beginning of employment.All training requirements including Relias Learning at the beginning of employment and annually thereafter.Valid driver’s license in state of residency with an acceptable driving record.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and sit. Specific vision abilities required by this job include close vision, and ability to adjust focus.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.