Northern Light Sebasticook Valley Hospital Department: RHC - Newport Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 7:30 AM to 5:00 PM Summary: The position purpose is to assist and perform direct patient care as required during the patient and the provider’s encounter resulting in an accurate/expedient flow of services. In addition, it is to prepare patients for visits with the providers and assist them with exams, paperwork, and other patient care tasks in an accurate and timely manner. Responsibilities: + Control the flow/daily scheduling of the patient(s) during the encounter with the Provider. + Perform all patient care duties as required by policy/procedure. (Vitals/meds list/signed forms/etc.) + Act as resource to the patient/provider/co-workers. + Prepare examination room for patient assuring cleanliness/appropriate supplies for any procedure/patient information/patient appropriately dressed. + Properly complete laboratory request forms/samples – following instructions of the laboratory staff. + Maintain a safe environment which includes knowing and understanding hospital and departmental policies and procedures. + Report and directly address identified environmental hazards when appropriate. + Report and directly address violations of patient safety policy and/or protocol when involved or observed. + Assists patients prior to provider visit by obtaining accurate and complete history and vital signs on all patients including weight at every visit and documenting in their chart correctly and timely. + Notifies patients of appointments and collect information needed for visit prior to appointment. + Ability to obtain accurate vital signs and patient histories and vision screening. + Notifies Practice manager/Provider of any unhappy/dissatisfied patients. + Notifies patients of any delays in schedules. + Assist providers in exam procedures, etc. in a professional manner. + Performs limited POC tests i.e.: urine dips, pregnancy tests, and A1C as requested by the provider. + Communicates any scheduling discrepancies to providers. + Stocks exam rooms daily. + May cover outlying clinics. + Other Duties as Assigned. Other Information: + BLS certification required. + Must be competent in use of computer software. + Prior healthcare training and experience working in a medical office preferred. + Successful completion of a clinical course of study recognized by the State of Maine, such as PSS, CNA, EMT, Phlebotomy, etc. preferred. Competencies and Skills + Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. + Basic Life Support + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Blood Pressure Measurement + Electronic medical record software. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. + Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. + Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. + Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. + Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. + Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + Types at 60+ words per minute. (only to be used as a condition of employment) + Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. + Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming. + Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing. + MS Teams + Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques. + Multi-line Phone + No previous experience required. + Obtain Vital Signs + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. + Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues. + Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. + Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . + Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. + Specimen Collection + Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. + Zoom Education + Required High School Diploma/General Educational Development (GED) Working Conditions + Potential exposure to abusive and/or aggressive people. + Potential exposure to diseases or infections. + Need to travel to perform responsible duties + Potential exposure to noise levels being uncomfortable. + Potential exposure to noxious odors. + Potential exposure to very hot or cold temperatures. + Prolonged periods of standing. + Work with computers, typing, reading or writing. + Work beyond the regularly scheduled hours. + Extend body and limbs to reach items. + Prolonged periods of kneeling. + Prolonged periods of walking. + Prolonged periods of sitting. + Lifting, moving and loading less than 20 pounds. + Lifting, moving and loading 20 to 30 pounds. + Lifting, moving and loading 30 to 50 pounds. + Lifting, moving, and loading over 50 pounds. Position Medical AssistantLocation Req ID null