**EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.** Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. **Are you a driven candidate with solid heavy equipment parts experience?** _If so, we are looking for you!_ We are growing rapidly and looking for an experienced heavy equipment technician candidate who will partner with our growing team. The role is located at our Kansas City, MO location. **THE IDEAL CANDIDATE** You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity. **Summary** The Warranty/ Non-Conforming Materials Manager is responsible for documenting and processing warranty/NCM claims with internal and external providers on non-conforming parts, materials, or workmanship. The Warranty/NCM Manager will coordinate claim requirements with all departments involved in the warranty/NCM processes. They will direct or coordinate material conformance activities that meet production requirements, supply chain, warehousing, distribution, or other services to the business to improve accuracy, customer service, or safety. **Essential Duties and Responsibilities** + _Responds to warranty/NCM issues found in production and documents labor and parts costs incurred_ + _Notifies supplier of warranty/NCM issue to get warranty authorization and to begin claim process_ + _Gathers and records needed information to support warranty claim filing in a timely manner_ + _Coordinates repairs and corrections with production and other departments as appropriate_ + _Trains the production managers, supervisors, and line leads on warranty requirements and NCM processes for performing repairs and for filing claims_ + _Develops and implements procedures for all departments involved in the warranty/NCM process to follow_ + _Creates reports for warranty/NCM issues to share with the management team_ + _Reports repeat defects to quality management for further action_ + _Analyzes and tracks open claims to ensure recovery of warrantable repairs_ + _Participate in cross functional role with multiple departments to meet company and quality objectives_ **Required Skills and Qualifications** + _Responds to warranty/NCM issues found in production and documents labor and parts costs incurred_ + _Notifies supplier of warranty/NCM issue to get warranty authorization and to begin claim process_ + _Gathers and records needed information to support warranty claim filing in a timely manner_ + _Coordinates repairs and corrections with production and other departments as appropriate_ + _Trains the production managers, supervisors, and line leads on warranty requirements and NCM processes for performing repairs and for filing claims_ + _Develops and implements procedures for all departments involved in the warranty/NCM process to follow_ + _Creates reports for warranty/NCM issues to share with the management team_ + _Reports repeat defects to quality management for further action_ + _Analyzes and tracks open claims to ensure recovery of warrantable repairs_ + _Participate in cross functional role with multiple departments to meet company and quality objectives_ **Preferred Skills and Qualifications** + _Bachelors or Associates degree_ + _Prior experience in a similar role_ + _Experience with dealership warranty claims process_ + _Infor M3 software experience_ + _Power BI Reporting_ + _Understanding of manufacturing procedures and engineering principles_ **Working Conditions** + _This position is performed in multiple settings, including but not limited to, office, warehouse, production floor, and outdoor areas._ + _The position responsibilities will require time spent both indoors and outdoors where temperatures can vary in both cold and heat, including variations in weather conditions._ **Physical Requirements** + _Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 42”, significant stooping, kneeling, crouching, and/or crawling_ + _Ability to move parts as required following applicable safety procedures_ _Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._