Anytime Fitness Member Experience Manager (MXM) - Club Operations & Sales Anytime Fitness is considered to be a premier place to work within the fitness industry, where our mission is to help you Get to a Healthier Place®! We are seeking a highly motivated individual with a passion for health, fitness, and business operations. This position plays a crucial role in growing our club by driving membership sales, overseeing club operations, and ensuring an exceptional member experience in a creative, fun, and upbeat atmosphere where every day is different. Position Overview: An Anytime Fitness Member Experience Manager (MXM) is responsible for managing all aspects of club operations, sales performance, and member satisfaction. The MXM serves as a guidance counselor to all members, an educator and mentor for the training staff, and a strategist for ownership/management. The primary objective of this role is to optimize member engagement, retention, and revenue growth through strong leadership and strategic planning. Key Responsibilities: * Club Operations & Management: * Oversee daily club operations to ensure a clean, safe, and welcoming environment for members. * Manage club maintenance, equipment, and facility needs to maintain a high standard of service. * Supervise and support staff, including trainers and front desk personnel, fostering a positive and professional work environment. * Implement and enforce company policies, procedures, and best practices to enhance operational efficiency. * Sales & Business Development: * Lead membership sales efforts by following up on leads, conducting tours, and enrolling new members. * Develop and execute marketing initiatives to drive club awareness, membership growth, and revenue. * Maintain and grow a pipeline of prospective new members through networking, referrals, and outbound sales activities. * Actively participate in community events and partnerships to promote the club and drive new membership opportunities. * Member Experience & Retention: * Oversee the Member Onboarding Process, ensuring every new member receives a personalized fitness consultation and a structured plan for success. * Monitor and manage member engagement and retention metrics, creating strategies to improve retention rates and customer satisfaction. * Foster strong relationships with members by providing exceptional customer service and addressing concerns promptly. * Personal Training Leadership: * Lead the personal training team by providing coaching, guidance, and professional development opportunities. * Ensure that trainers effectively support members in reaching their fitness goals through structured programming and motivation. * Drive personal training sales and participation by promoting programs and packages to members. * Financial & Performance Accountability: * Track and analyze sales and retention data, using insights to improve club performance. * Set and achieve monthly and annual sales targets, ensuring financial goals are met or exceeded. * Work collaboratively with ownership/management to develop strategic growth initiatives. Qualifications & Requirements: * Minimum 2 years experience running club operations and team management * Current CPR, AED, and nationally recognized personal training certification (e.g., NASM, ACE, ISSA) required. * Previous experience in personal training, fitness sales, or club management preferred. * Strong sales acumen with a proven track record of meeting or exceeding sales targets. * Familiarity with fitness club management software (Club O/S, Club Ready, My Fitness Pal, etc.) is a plus. * Excellent verbal and written communication skills, with the ability to connect with and motivate people. * A passion for fitness, health, and wellness, combined with a business-oriented mindset. * Self-motivated, results-driven, and capable of working both independently and as part of a team. * Ability to work flexible hours, including evenings and weekends, based on club needs. Compensation & Benefits: * Competitive base salary with commission opportunities based on training sales and membership growth. * Guaranteed hourly administrative time plus ongoing commission incentives. * Benefits for full-time employees, including medical, dental, and vision insurance. * Career growth opportunities within multiple Anytime Fitness locations. About Anytime Fitness: Anytime Fitness is dedicated to helping individuals achieve their fitness goals and lead healthier lives. With our commitment to providing top-notch facilities, training, and support, we strive to make a positive impact on our members' well-being. If you're passionate about fitness, sales, and club operations, and want to be part of a supportive and dynamic team, we’d love to hear from you! Join us and help make a difference—one member at a time!