Our goal is to delight our guests with the element of discovery and authentic connection to the city, it’s neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a “friend-in-the-know” when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more.
An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel’s history – you should be part of it!
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply. Overview
ABOUT THE JAY
Fresh off a complete rebrand and renovation, The Jay, is San Francisco’s newest luxury lifestyle destination, an Autograph Collection hotel that’s already making waves. Listed as one of the "Most Exciting Opening of 2023" by Condé Nast, #1 Best Luxury Hotel in San Francisco by TimeOut and the winner of multiple national design awards, The Jay is redefining hospitality in the Embarcadero/Jackson Square district.
We’re looking for a Marketing and Partnership Manager to help solidify our reputation as the city’s must-visit hotel, fostering neighborhood partnerships, leading on-property activations, and driving brand awareness. If you’re an outgoing, creative, and strategic marketing professional who thrives on building connections, creating buzz, and making things happen—this is your chance to be part of something special.
YOUR ROLE
As our Marketing and Partnership Manager, you’ll bring The Jay to life by curating and promoting weekly activations, creative collaborations, and innovative marketing initiatives. You’ll work closely with PR, social media, and sales teams to enhance the hotel’s visibility, support revenue-generating programs, and establish The Jay as a cultural hub in San Francisco.
ResponsibilitiesWHAT YOU’LL DO
Curate & Execute Weekly Activations
· Develop vibrant, experience-driven programming in collaboration with local artists, makers, musicians, and industry tastemakers to make The Jay the go-to hotspot.
· Build relationships with San Francisco’s creative community, forming partnerships in food, beverage, fashion, and the arts.
· Manage event planning, promotion, and on-site execution to ensure seamless guest experiences.
· Attend all activations, some may be held in the evenings and some may be on weekends.
Strategic Marketing & Brand Awareness
· Collaborate with the Director of Sales & Marketing to develop and execute marketing strategies that drive brand recognition, hotel bookings, and guest engagement.
· Support leisure, business, and group travel marketing initiatives, working closely with sales and catering teams to promote hotel amenities.
· Manage partnership growth and community engagement, ensuring The Jay is front and center in local and industry conversations.
· Oversee creation of marketing materials, social assets, and brand-aligned content.
· Partner with the corporate marketing and digital teams
Public Relations & Content Management
· Work with our PR agency to coordinate media events, press visits, and influencer collaborations.
· Assist with photo and video shoots, content creation, and social media storytelling.
· Host and guide media tours, content creator experiences, and influencer visits.
Social Media & Digital Strategy
· Contribute to social media planning and execution, ensuring brand consistency across all digital platforms.
· Manage influencer partnerships and guest-generated content to amplify The Jay’s presence.
Event & Catering Marketing
· Drive local catering sales by promoting hotel spaces for corporate events, social gatherings, and specialty dining experiences.
· Develop marketing initiatives targeting San Francisco’s corporate offices, event planners, and social communities.
WHO YOU ARE
· A natural connector with a sophisticated eye for creative opportunities and a passion for hospitality, events, and marketing.
· An engaging storyteller
· A self-starter who thrives in an energetic, fast-paced environment.
· Enthusiastic about San Francisco’s culture, neighborhoods, and revival, and eager to contribute to its comeback.
· Experienced in event marketing, partnership development, and hospitality marketing.
· Comfortable working on-site and in the community, attending events, scouting new partnerships, and being a visible presence.
· Strong in communication, organization, and digital marketing tools (Canva, social platforms, event management tools).
· Flexible with work schedules, including occasional evenings and weekends for key activations.
· The ideal candidate has a bachelor’s degree in Marketing, Public Relations, Business, or a related field, with at least one year of experience in event marketing and partnership development—hospitality experience is a plus.
· You’ll need to be adaptable, hands-on, and comfortable juggling multiple projects while working in a fast-paced, in-person environment.
· Oh, and you have to like having fun, we do!!
JOIN US
This is an exciting moment in The Jay’s history, and we want someone who shares our passion for storytelling, community, and unforgettable experiences. If you're ready to make your mark on San Francisco’s newest luxury icon, we’d love to hear from you.
Qualifications 4-year bachelor's degree in Marketing, Public Relations, Business, or related major 1 year experience in the sales, catering management, marketing, digital or related professional area; hospitality brand marketing or services experience preferred.Strong working knowledge of Microsoft Office, Excel, PowerPoint, InDesign, Photoshop, Adobe Illustrator. Strong analytical skills, ability to identify relevant data and leverage to positively impact hotel revenues. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.