**Description** Responsibilities **Foundational Behaviors** + Arrives punctually and adheres to dress code daily. + Maintains accurate timekeeping records. + Completes assigned duties within scheduled shifts. + Models integrity and treats others with respect. **Oversees Day-to-Day Retail Operations** + Maintains adequate inventory levels to optimize sales. + Maintains a positive attitude and smiles while engaging with customers. + Monitors staff performance and provides coaching when necessary. + Resolve customer issues promptly and delivers satisfactory solutions. + Cultivates and maintains customer relationships to drive department success. **Maintains Exceptional Product Quality** + Tracks inventory flow from warehouse to stores accurately. + Maintains an up-to-date database of available items in the POS system. + Reviews and approves all invoices prior to payment. + Updates monthly inventory processes to reflect product or pricing changes. + Submits monthly merchandising audits to the District Manager by established deadlines. **Keeps a Fresh Rotation of Appropriate Merchandise** + Implements a merchandising plan to align with seasonal products and features. + Monitors product performance and adjusts the retail mix to support sales growth. + Introduces new products to stores to align with seasonal events. + Controls waste of retail items by ordering appropriately. + Ensures stores follow FIFO guidelines with all retail products. **Focuses on Company Engagement** + Stays abreast of product trends to keep Piece of Cake ahead of the curve. + Seeks out opportunities to learn and clarifies any policy or procedure uncertainties. + Provides meaningful feedback to the District Manager. + Participates in community events to increase awareness of Piece of Cake products. **Sales Focus and Transaction Growth** + Coaches employees on product features and selling points. + Conducts regular merchandising audits and provides sales floor coaching at all locations. + Follows up with past large orders to secure future sales. + Maintains visual display guidelines for each promotion and event. + Ensures stores are fully stocked as needed and acts quickly to address any shortages.