The Role

Client Relationship Management

Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution Understand, apply and where necessary explain the business unit policies and procedures Provide subject matter expertise where required Draw on expertise within the wider Business Unit and across the Group for clients as required Liaise with clients and build strong relationships

 Business Development

Actively support the Business Unit drive of the sales process and business area practice activity Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business. 

 Placement Management

Work closely and maintain working relationships with key stakeholders SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients.  Checking correct documentation has been received and issued and completing real time filing to pass audit checks.  Ensure compliant processing within internal metric framework Ensure accurate loading of data within agreed time and quality standards Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai

 Operational and Service Delivery

Deliver ‘Post Placement’ client service, adhering to standardized policies, procedures, and service standards by utilizing a range of system applications. Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue Deliver high levels of client service in line with Marine standard operating procedures for client activity Communicate effectively with clients, associates, markets, and others where appropriate to maximize service delivery levels Manage KPIs/SLAs to ensure targets are met Ensure adherence to Group policies, procedures, and all regulatory requirements

The Requirements

Skilled at building effective relationships, at all levels, with key stakeholdersProven track record of delivering high levels of client service Ability to represent the practice and Willis Towers Watson with integrity and credibilityGood communication, negotiation, and interpersonal skillsAble to prioritize, manage deadlines and work under pressureAttention to detail and can do attitudeAbility to work both independently and as part of the wider teamExperience of working with and adhering to processes and systems to support client service deliveryInsurance experience preferable