Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Manager is responsible for the day‐to‐day management and strategic development of the Company's print fulfillment operations. This individual will be a key contributor to the leadership team by ensuring all manufacturing and print fulfillment activities meet RRD quality standards and customers & expectations.

Responsibilities:

Plan and manage the daily activities for the location, including digital print, receiving and put-away functions, picking/packing, and shipping functions for designated clients in accordance with the agreed-upon SLAs, and with a high level of quality and accuracy.Implement short- and long-range goals and operational plans to achieve designated site objectives while maintaining or increasing the overall site efficiency.Ensure necessary resources, i.e. staffing, training, and equipment, are available to meet prescribed productivity and service goals.Review existing operations to determine what improvements can be made with particular attention being paid to areas that allow for cost reduction, improved processing efficiency, and improved quality.Direct and oversee job assignments and plan daily labor schedules.Direct warehouse supervisory team to achieve the established objectives.Ensure that all orders are processed within the fulfillment center according to pre-established SLAs, standards of quality, efficiency, and costs.Ensure that the site achieves all inventory accuracy metrics as they relate to order fulfillment at the site, including cycle count accuracy, shipping, receiving, and packing accuracy.Conduct effective communications with customers and employees. Lead management and staff meetings to organize warehouse activities.Administer and enforce all company policies fairly and consistently.Work in conjunction with Human Resources and operations management to maintain a positive employee relations environment.Enforce a safe working environment by complying with all safety procedures and OSHA regulations.Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations.Provide technical advice to customers, sales, and manufacturing.Develop and implement staffing plans, operational budgets, capital equipment, and inventory requirements.Organize and prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.Work collaboratively to ensure ISO Quality standards and Customer expectations are met.Coach employees to peak performance by developing the skill level of your staff and their ability to produce quality work and increase efficiencies and productivity.Analyze and resolve work-related problems and assist employees with troubleshooting and solving production/quality issues.Understand the impact of operational decisions on the budget while controlling variable expenses.

QualificationsHands‐on, self‐starter, multi‐tasker capable of delivering results in a fast‐paced, start‐up environment.Excellent leadership communication skills.Able to apply excellent business acumen and collaborative skills when resolving problems; consistently identifying critical elements, variables and alternatives to develop solutions.Exceptional computer skills in the entire Microsoft Office Suite (especially Excel) and ability to learn and streamline existing technology to improve existing processes.Bachelor's degree in related discipline, with minimum 7 years of demonstrated leadership experience in a fulfillment operation.

Additional Information

RRD is an Equal Opportunity Employer, including disability/veterans