**Overview** **Scope of Responsibilities:** Works under general supervision. Follows standard procedures to accomplish assigned tasks. Assist in orienting and training employees **Job Summary:** Responsible for all aspects related to management of hub services relationships, entering of medication orders, and customer service for patients/providers in a call center environment. **Responsibilities** + Provide direct support and serve as primary point of contact for pharma partners and patients on relevant products + Follow customized patient support service models and programs to meet and exceed client expectations + Follow established protocol and non-standard service models to provide the highest quality of services to patients + Responsible for calling patients pursuant to established Fee for service arrangements and performing necessary interventions. + Responsible for assisting in the creation and implementation of new Manufacturer Programs + Responsible to work with Audit and Compliance leadership to ensure operational excellence at all potential times + Responsible for accurate selecting billing and shipping methods for incoming patient orders and setting up delivery of patient orders as necessary + Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed + Document patient reported information into TherigySTM + Provides resolution to customer service issues to ensure member satisfaction + Work with members to provide resolution to payment related issues on accounts/orders + Maintain and keep reasonable production as determined by supervisor + May assist in orienting and training new employees + Responsible for completing all mandatory and regulatory training programs + Perform other duties as assigned + May assist in training new employees **Qualifications** **Job Skill Requirements:** + Broad knowledge of medications, physician orders, and pharmacy systems + Effective communication skills + Outstanding customer service skills + Excellent organization skills + Ability to multitask and prioritize + Excellent computer and keyboarding skills **Educational Requirements:** + Minimum: High School Diploma or GED + Preferred: Pharmacy technician or related certification **Experience:** + Past experience in a customer service-related field + Preferred: 12 months experience in a call center environment + Preferred: 24 months experience as a pharmacy technician **Compensation** $18.50 - 22.00 per hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements. Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/13579/manufacturer-program-specialist/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866) **Job Locations** _US-NY-Syracuse_ **Posted Date** _3 weeks ago_ _(12/17/2024 1:16 PM)_ **_Requisition ID_** _2024-13579_ **_\# of Openings_** _3_ **_Category_** _Administrative/Clerical_ **_Location : Location_** _US-NY-Syracuse_