**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. **Join Team Amex and let's lead the way together.** **How will you make an impact in this role?** The Manager/Senior Manager, Air Canada Partnership will play a key role in the development and implementation of strategies and tactics that engage our customers in a more targeted fashion. This role will require the successful candidate to drive strategies for engagement across the Aeroplan product portfolio, drive the strategy for growth of The Air Canada Card and manage complex partner and cross line of business relationships. This position is a rich and diverse role for anyone who wants to be a part of a key strategic imperative for the Canadian Blue Box. **Responsibilities will include:** **Portfolio Management** + End to end management of The Air Canada Card – including Cardmember acquisition, servicing and engagement. + Thorough understanding of the acquisition and engagement drivers for the Card portfolio and the ability to identify targeted/nuanced areas of opportunity. + Develop an understanding of the various touchpoints of a Cardmember lifecycle, and how to optimize/operationalize treatments. **Cardmember Engagement** + Leverage analytical insights to continually optimize the portfolio strategy and lead step-change enhancements to our campaigns. + Work with partners and internal stakeholders on the design and implementation of campaigns supporting the Aeroplan portfolio. **People management** + Lead and develop a high performing team by managing, coaching and inspiring the development of direct reports **Qualifications** + Minimum 5 years of relevant experience. + Superior relationship management, influencing and collaboration skills. + Proven ability to take an initiative and champion a project from strategic concept through to implementation and evaluation. + Superior people-leadership skills. + Superior analytical and critical thinking skills. + Aptitude in selecting, reviewing & analyzing diverse data sets related to business performance (e.g. financial performance, business process optimization). + Interpretation of a variety of data sets in order to develop compelling business cases. + Management of multiple complex projects simultaneously. + Proactively anticipating project risks and issues and ensuring adequate mitigation is put in place to ensure delivery is not compromised. **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Marketing **Primary Location:** Canada-Ontario-Toronto **Schedule** Full-time **Req ID:** 24023840