Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

United strategic platform (USP) is the core platform for UHC E&I claim processing.  This platform is growing everyday to have more membership migrated to USP platform.  The USP PGA team responsible for this platform’s stability, availability, instrumentation, and quality across ecosystem (defect & resolution management).

The PGA Technical Lead is a key role within the IT organization, responsible for overseeing development operations (DevOps) work and providing strategic and tactical guidance to global IT partners. This individual will be a bridge between technical teams and business stakeholders, ensuring smooth project (PGAs) execution and successful solution delivery.

Primary Responsibilities:

Lead Technical Projects: Manage complex technical projects (PGAs) leveraging expertise in Excel analytics and PowerPoint presentations to translate technical concepts & reporting for stakeholders Partner Negotiation & Relationship Management: Negotiate with and influence global IT partners to achieve project goals and solutions, fostering solid, collaborative relationships Project Escalation Management: Effectively manage project escalations, prioritizing resolution while maintaining positive relationships with all parties Communication & Soft Skills: Possess solid interpersonal and soft skills for managing complex communication Technical Project Management: Demonstrate a solid technical background in managing and delivering projects(PGAs) DevOps & Instrumentation: Have hands-on knowledge of DevOps and instrumentation tools Global Team Collaboration: Lead and collaborate effectively with large global IT teams Process Improvement: Lead efforts to improve instrumentation upliftment, reduce defect seepage, and enhance PGA/incident SLAs Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Must be a graduate Relationship Management (Collaboration, Influence & Negotiation): 10+ years DevOps Experience: 8+ years Project Management: 5+ years Proactive Communication: 8+ years Enterprise Platform Management, Stakeholder Management, and Cross-Functional Team Leadership: 5+ years Data Analytics (Excel): 5+ years Presentations & Reporting (Excel & PowerPoint): 5+ years Proven experience leading complex technical projects Expertise in Excel analytics and PowerPoint presentations & reporting for clear communication of technical concepts Solid negotiation and influence skills to secure project wins and solutions from global IT partners Ability to manage PGA/Incident escalations effectively, prioritizing resolution while maintaining positive relationships Excellent interpersonal and soft skills for navigating complex communication scenarios Solid technical background in project management and delivery Hands-on knowledge of DevOps tools and instrumentation practices

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.