Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.
JOB SUMMARY
As the Manager, Quality Review (MQR), you will lead a team or Quality Review Analysts (QRA), by adjudicating financial oversight and adherence to construction standards and budget, in addition to time and quality metrics, as they pertain to scope review, change orders and quality assurance in support of various internal and external customers. You will collaborate with peers of Field Inspection, National Operations, National Construction, Vendor Management, Senior Leadership and others to share information on trends and emerging issues. You will ensure scopes of work, change orders and quality assurance fails meet specifications and cost thresholds for various property tier levels and product lines. You will also partner with the standards and catalog management teams in providing user feedback and advisement. You will be data-driven, process-oriented, and an objective problem solver while managing multiple tasks and projects.
ESSENTIAL FUNCTIONS
Strong leadership and technical aptitude with the ability to quickly learn new systems and tools.
High accountability for scope/change order to budget outcomes.
Capable of identifying risks, developing mitigation strategies and facilitating resolutions.
Partner with internal and external functional leaders, partners and customers to ensure workflow coordination and escalations are successfully and timely managed.
Identify areas of improvement and use data to drive decision-making.
Formulates and maintains quality assurance objectives complementary to corporate policies and goals.
Interprets feedback results for key personnel to drive change and improvements.
Proactively identifies and reviews training opportunities with key stakeholders.
Performs manager review of high dollar scope, quality and change orders.
Performs regular one on one communications with direct reports.
Foster a culture of collaboration, trust and respect.
Prepares and presents technical and program information to the management team and key stakeholders.
Directs technical and administrative workers engaged in quality assurance activities.
Designs and implements change order, scope and quality review analysis training for key personnel in conjunction with team and leadership.
Directs team on corrective/preventive measures for field or internal failures.
Ensures actions are implemented in compliance with the standards.
Assist with cross-training and skill development activities.
Supports team by working along-side them during peak volume times and/or staffing shortages.
QUALIFICATIONS
5 or more years of previous leadership in business operations with direct reports and at least one year of successful management of remote employees.
Strong technical skill and application using InsideMaps, Salesforce, MS Excel, Word, Outlook; Cognito Forms and related software/hardware.
High-level Salesforce with ability to create ad-hoc reports.
Thorough understanding of standards for light and heavy construction.
High-level data analysis and analytical skills to identify trends and mitigation measures.
Experience with partnering on cross-functional projects or teams.
Strong ability to problem-solve and think creatively.
Ability to influence cross-functional teams of all levels, including executive audiences.
Demonstrated ability to successfully manage competing priorities & deliverables in a fast-paced, dead-line oriented environment.
Effective organizational and problem-solving skills.
Occasional overnight travel required.
Must have a valid Driver’s License.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.
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