Manager of Child Life Services Manager of Child Life Services  Apply!  Apply! Position Details Department: PCH-MAIN | Child Life Program Location: Phoenix Shift: Mon-Fri, Days, 8am-5pm Category: Director/Management Posting #: 902602 Employee Type: Full-Time Position Summary

Under the supervision of the Director of Patient and Family Centered Care, the Manager is responsible to provide day to day management and oversight of Child Life programs (including the Child Life Zone and Adaptive Care) and Therapeutic Arts. The Manager is responsible for the planning, development and execution of strategic objectives for departments and programs assigned. Accountable for demonstrating a commitment to providing high quality patient care and service through positive leadership and total quality management. Manager will serve as a resource to patients, families and staff, as well as collaborate with organizational leaders to enhance the resources available and provided to patients and families. Maintains standards for professional practice and regulatory compliance and is responsible for daily operations, budget management, staffing, patient safety, customer service and performance and improvement efforts.

Position Duties Financial Management a.Monitors and analyzes assigned budgets and address variances with action plansb.Manages and meets productivity metrics and variances for Child Life and the Therapeutic Arts Program; monitors employee productivity and provides suggestions for increased service or productivityc.Leads planning for division special events and donations, collaborating with internal and external stakeholdersd.Collaborates with the director on the financial resources and support provided by the foundatione.Identifies areas for cost containment and ensures expenses are managedf.Assists Director will operational and capital budget preparation Human Resource Management a.Develops staffing models and evaluates staffing patterns and needs for Child Life and Therapeutic Arts; matches staff competency with patient needs.b.Manages human resources within the scope of labor laws and hospital policies.c.Applies recruitment techniques and strategies to fill vacancies.d.Applies individual and team interview techniques to select qualified applicants. e.Develops, oversees and evaluates orientation program for all departments and programs; responsible for orientation and training of staff. f.Conducts staff evaluations, assists staff with setting goals, implements continual performance development, initiates corrective actions and terminates staff as needed. g.Ensures staff have the appropriate equipment, supplies and resources to perform their jobs and meet goals, cost controls and deadlines.h.Ensures licenses and certifications are current for all employees in the department. Performance Improvement a.Identifies key performance indicators for departments and programs, establishes data collection methodology; evaluates performance data; responds to outcome measurement findings; complies with documentation requirements.b.Monitors and reports safety events; participates in root cause analysis; promotes evidence-based practices; manages incident reporting; promotes patient safety.c.Monitors and promotes workplace safety requirements.d.Maintains survey and regulatory readiness by ensuring completion of key monitoring and audits. Leads policy and procedure guideline protocol efforts within the unit/organization as assigned. e.Assesses customer and patient satisfaction; develops strategies to improve the patient and family experiences.f.Collaborates with director to plan, implement and evaluate improvements to operational work flow and processes. g.Actively promotes internal and external communication. Strategic Management a.Researches and develops new and innovative Child Life, and Family Centered Care programs that are measurable, outcome-driven, and evidence-based.b.Collaborates with the director to develop and oversee long term strategic goals for Child Life program, Therapeutic Arts and special events.c.Leads the strategic planning and expansion of services for Child Life programs.d.Leads planning for special events and donations, collaborating with internal and external stakeholders.e.Assesses readiness for change; involves staff in change processes; communicates change; evaluates outcomes. f.Facilitates staff meetings and ensures meetings are run effectively.g.Collaborates and advocates with other departments to improve the environment and quality of services provided to pediatric patients and families. h. Supports a culture of innovation to drive change and improvement. Clinical Leadership a.Maintains clinical skills and expertise to support the needs of Child Life service line; provides clinical expertise regarding pediatric population as it relates to Child Life.b.Represents and communicates Child Life practices and psychosocial issues of neonates, infants, children, adolescents, and their families to the organization.c.Establishes operating standards, implements quality improvements and communicates them to other departments.d.Assigns resources to match clinical needs within the department. e.Provides needed direction to staff to meet patient care needs.f.Understands and follows policies and procedures.g.Ensures compliance with federal and state regulatory agencies and hospital policies.h.Ensures licenses and certifications are current for employees. Relationship Management and Influencing Behaviors a.Manages conflict; identifies issues that require immediate attention and applies principles of crisis management to handle situations as needed.b.Promotes team dynamics; mentors and coaches staff and colleagues; applies communication principles.c.Role model professional behavior; applies motivational theory; acts as a change agent; assists others in development problem solving skills; fosters a healthy work environment.d.Promotes professional development; promotes stress management; applies principles of self-awareness; encourages evidence-based practice; applies leadership theory to practice. Performs miscellaneous job related duties as requested. Phoenix Children's Mission, Vision, & Values Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Apply for this position? First Name * Last Name * Phone * Email Address *

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or drag your file to this box Are you a current or former employee? * No Current Employee Former Employee PCH Network ID: PCH Password: Validate SSN: - - DOB: Validate × Desired pay? How did you hear about this position? College/University Event Direct Mail Employee Referral Internal Transfer Job Board Job Fair Journal Newspaper Open House Professional Association Radio Retained to Agency PCH Website Social Media (FB, Twitter, LinkedIn) Other Who referred you * Which department do they work in? Do you know their phone number/email? Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed. Education Do you meet this requirement? 1. Masters degree in Child Life, Therapeutic Recreation, or related field.
Required Yes No Experience Do you meet this requirement? 1. 5+ years of experience as a CCLS or CTRS in an acute pediatric setting.
Required Yes No 2. 3+ years of supervisory experience.
Required Yes No Certifications / Licenses / Registries Do you meet this requirement? 1. Current professional certification as a Certified Child Life specialist (CCLS) by the Child Life Certifying Commission (CLCC) or Certified Therapeutic Recreation Specialist (CTRS) through the National Council for Therapeutic Recreation Certification (NCTRC).
Required Yes No 2. Current BLS certification from the American Heart Association.
Required Yes No 3. Dual professional certifications in Child Life and Therapeutic Recreation.
Preferred Yes No Special Skills Do you meet this requirement? 1. Thorough knowledge of child life program development and best practices
Required Yes No 2. Ability to develop strategies and build programs to support pediatric health care system needs
Required Yes No 3. Skilled in managing and supervising personnel
Required Yes No 4. Skilled in establishing interpersonal relationships
Required Yes No 5. Demonstrated consultation, teamwork, and facilitation skills to unify stakeholders towards a common goal
Required Yes No 6. Demonstrated leadership ability and success managing change
Required Yes No 7. Demonstrated ability of successfully implement patient experience improvement initiatives
Required Yes No 8. Ability to maintain effective relationships with physicians, staff, executives, and management of health care institutions and government. Able to gain trust and respect.
Required Yes No 9. Ability to communicate effectively and solid writing skills with an ability to write/edit all kinds of copy that clearly articulates the organization`s value to both internal and external audiences
Required Yes No 10. Operational knowledge of the health care industry and experience in and understanding of the continuum of care
Required Yes No 11. Knowledge of computer systems and software used in functional area and demonstrated computer skills
Required Yes No 12. Ability to define problems, collect data, establish facts and draw valid conclusions
Preferred Yes No Physical Requirements & Occupational Exposure/Risk Potential 1. Physical Requirement - Climbing - Occasionally 2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly 4. Physical Requirement - Hearing - Constantly 5. Physical Requirement - Pushing/pulling - Frequently 6. Physical Requirement - Reaching - Frequently 7. Physical Requirement - Sitting - Constantly 8. Physical Requirement - Standing - Constantly 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently 10. Physical Requirement - Talking - Constantly 11. Physical Requirement - Tasting/smelling - Occasionally 12. Physical Requirement - Walking - Constantly 13. Physical Requirement - Near Vision - Constantly 14. Physical Requirement - Far Vision - Constantly 15. Physical Requirement - Color Discrimination - Occasionally 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly 17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally 18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally 19. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable 20. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable 21. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable 22. Occupational Exposure/Risk Potential - Radiation exposure - Applicable 23. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply I Agree Next