NY HELP No Agency Information Technology Services, Office of Title Manager Information Technology Services 1 - 8641 Occupational Category I.T. Engineering, Sciences Salary Grade 27 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $103784 to $127830 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Moving from 99 Washington Ave., Flr 15 City Albany State NY Zip Code 00000 Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of the Manager Information Technology Services 2, SG-29, within the New York State Office of Information Technology Services, Dedicated Support division, the Higher Educations Services Corporation bureau, the Manager Information Technology Services 1, SG-27, will function as the sales & opportunities, business analysis & quality assurance lead. The incumbent will provide oversight and coordination of all business analysis, design, documentation, modeling, and testing activities for HESC business application solutions and enforce quality assurance standards for solution implementation. Specific duties include, but are not limited to:- Participate in entire secure system development lifecycle (SSDLC): work with business experts to elicit system requirements, document requirements/business rules in system use cases, use system documentation as the basis to develop a test plans/test scenarios for the assigned project/area. - Create of business process diagrams, user stories, business process mappings, while conducting data analysis to identify obstacles, inefficiencies, and opportunities for improvement.- Perform all necessary testing needed for the assigned project/area including functional, integration, regression, load performance, security, web accessibility.- Create and implement detailed test plans for accessibility audits and assessments of websites and applications, ensuring compliance with the latest WCAG standards.- Create and manipulate data files and database records using SQL programming for use in testing.- Facilitate testing automation. Review results of automated tests, including those provided by vendors for vendor-based solutions.- Write queries using SQL programming to analyze database records to verify testing results.- Incorporate HP ALM into system development life cycle.- Track defects to resolution using HP ALM.- Ensure quality assurance and testing standards and guidelines are used for all phases of HESC's secure software development lifecycle and makes recommendations for changes.- Conduct test reviews with business experts to ensure all requirements are met.- Acts as liaison between the end-user and development staff. - Develop business expertise to understand the business needs of the user. - Create and present technical proposals for opportunities to provide technical solutions to dedicated agency.- Be available to end-users for defect reporting, problem resolution, or to identify procedural errors.- Coordinate testing activities with HESC's business partners (lenders, schools, vendors, etc.) including, new/upgraded software releases, new business partner set up, file layouts changes.- Coordinate user acceptance testing prior to production deployment to ensure that the system meets the needs of the business user.- Be available during production deployments to ensure that the system is operating correctly, and to provide any assistance required to the end-user.- Monitor workloads, prioritize, and assign tasks, assist to maintain a flow of productivity.- Perform the full range of supervisor duties. Minimum Qualifications Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 1, SG27/M2, OR in a position at the SG25 or M1 level or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.Please note:- Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.- Appointment to this position is not final until all agency approvals have been granted. Additional Comments Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. Some positions may require additional credentials or a background check to verify your identity. Name ITS Human Resources Telephone 518-473-0398 Fax 518-402-4924 Email Address PostingResponses@its.ny.gov Address Street Empire State Plaza Swan Street Building, Core 4, Floor 1 City Albany State NY Zip Code 12220 Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Your Social Security number may be required to confirm eligibility.