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Business Area: Operations
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
The Operations teams are responsible for overall performance management. The Ops team is also involved in launching new FCs and stabilizing its operations. Constant benchmarking with INFC processes and efficiency goals is one of the important task Ops team will undertake.

Manager III, ACES
This role entails driving Think Big programs with respect to processes. The role would involve standardization efforts, act as liaisons with other departments and run cross functional projects in close collaboration with Product, Tech teams across different geographies.
The position's mission is to help Prime Now succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by running Think Big initiatives and coordinating the top business efforts/projects.

Responsibilities:
The position will be owning national programs as well as implementation at site. He/She will be working with site Ops team to:
· Identify areas of step improvements
· Use the PDCA methodology to drive small scale improvements in quality and customer experience
· Use the Kaizen to drive large scale process improvements
· Dive deep on customer complaints and lead change to improve customer experience