Position Highlights:
Position: Manager - Guest ServicesHourly Pay Range: $28.47 - $42.71. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.Location: Arlington Heights, ILFull time/Part time: Full time, 40 hours/weekHours: Monday-FridayRequired Travel: NoWhat you will do:
Works with the other Department Heads to ensure that policies and procedures are adhered to at all times. Responsible for ensuring that service issues within their areas of responsibility are recorded for tracking purposes. Uses feedback analysis to develop and implement service recovery tools and strategies, along with the Vice President.Often involved in personally achieving resolution or coordinating the efforts of others in achieving resolutions. Handles VIP concierge arrangements in conjunction with the administrative staff.Leads team by example.What you will need:
Bachelors Degree Hospitality required5+ Years of work experience within a high-volume customer service field required.Strongly prefer full-service hospitality background.Experience in a health care environment and advantage.Excellent interpersonal, listening, writing communication, verbal communication, and computer skills required.Benefits:
Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)Premium pay for eligible employeesCareer Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, Pet and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement OpportunitiesEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.