Manager Digital Operations 

 

 

General Purpose 

As a Manager Digital Operations at adidas you are responsible for specific business processes affecting small to medium user groups. Your task is to drive standardization and continuous improvement of assigned processes in collaboration with markets and other business stakeholders. Driving best practices, success criteria and contributing to a culture of operational excellence are just a few of the key activities that will be expected from this role. Additionally you will be the key interface for local business stakeholders and markets affected by the processes within your area of responsibility. 

 

Key Responsibilities  

Scope: Accountable for specific business processes affecting small to medium user groups 

Process Definition & Documentation 

Define processes with global and local departments that will allow to leverage or build proper solutions with internal and external cooperation partners. 

Be the main process counterpart for local stakeholders concerning market roll-outs or new functionalities in your area of responsibility. 

Align processes within your scope of responsibility to the adidas application landscape through consistent integration via internal and external interfaces. 

Formalize and document the defined processes to provide transparency and sustained clarity for all stakeholders. 

 

Continuous Improvement 

Monitor and analyze respective processes continuously. Identify improvement opportunities and define respective solutions. 

Conduct process reviews involving all relevant stakeholders to collect appropriate feedback and define/enrich a backlog of improvements. 

Define change requests for new functionalities in sufficient detail for qualification and solution selection Document their implementation. 
 

Day-to-day Operations 

Support markets and agile teams on day-to-day issue resolution and operations within your scope of responsibility. 

Create reports and dashboards supporting growth foundation teams on analysis and decision 

Establish a Global standard forecasting process for order processing and returns and implement across markets 

 

Best Practices 

Contribute to standard best practices and control methods. 

Drive best practice communication and trainings throughout the organization regarding your area of responsibility. 

 

 „If required“ responsibilities 

 

Key Relationships:  

Agile product teams 

Operations & Services Team 

Digital Analytics teams 

adidas Markets 

Global IT 

External vendors 

 

Requirements 

Education & Experience 

Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience 

5+ years of experience in a Digital and/or eCommerce environment 

Advanced knowledge in respective domain (e.g. Payments, Consumer Engagement etc.) 

Experience in managing highly complex processes, involving multiple teams in different geographies 

Experience in product management and/or working using agile/SCRUM methodologies  

 

Soft-Skills 

Ability to quickly adapt to changing business processes and business partners 

Very good communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely 

 

Hard-Skills 

Comfortable working with enterprise-level platforms and technologies 

Project management and project monitoring experience 

Knowledge of process optimization methodologies (LEAN, 6Sigma, etc…) is a plus 

Fluent English both verbally and written