In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.
Responsibilities
Franciscan Medical Group, part of Virginia Mason Franciscan Health, is seeking an energetic and mission-driven leader for a full-time Clinic Manager II position overseeing our Urgent Care clinics in Bonney Lake and Puyallup, WA. Come join our strong and supportive urgent care leadership team. Clinic teams are growing and dedicated to the communities they serve with a very loyal patient base.
If you are a highly motivated and results-oriented individual with a passion for patient care and team leadership, we encourage you to apply!
Come join our team and make a difference!
About the Opportunity:
Are you a passionate healthcare leader with a proven track record of success? Do you thrive in a fast-paced environment and excel at building strong teams? Then we encourage you to apply! Franciscan Medical Group is seeking a Clinic Manager II to lead and manage our busy Urgent Care clinics. This role offers a unique opportunity to make a significant impact on patient care and team development within a supportive and collaborative environment. Free parking is provided!
Job Summary:
The Clinic Manager II is responsible for the overall planning, management, and evaluation of daily operations for our Urgent Care clinics in Bonney Lake and Puyallup. Working closely with the Medical Director, you will ensure efficient and effective clinic operations, exceptional patient experiences, and a positive team environment. This position requires a strong understanding of both the clinical and business aspects of clinic administration, including budget management, staff supervision, regulatory compliance, and performance improvement. You will be responsible for a team of 16 or more providers and staff.
Essential Job Duties:
Operational Accountability: Manage daily operations, resources, and ensure compliance with all regulations and internal policies. Oversee supply management, quality control, and address operational issues.Patient Experience: Oversee the resolution of patient complaints and concerns, ensuring a positive and proactive service recovery environment.Staff Management & Development: Recruit, hire, train, and manage clinic staff, conducting performance appraisals and fostering a positive team dynamic.Resource Management/Budget Administration: Develop and manage the clinic budget, ensuring fiscal responsibility and cost control.Performance/Quality Improvement: Identify and implement opportunities for process improvement, enhancing both patient care and operational efficiency.Regulatory Compliance: Ensure compliance with all relevant legal and regulatory standards.Qualifications
Qualifications:
Bachelor's Degree in a related field and a minimum of three years of leadership experience; OR five years of leadership experience demonstrating equivalent knowledge and abilities; OR a Master's degree and no experience.