Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager, Mortgage

We are looking for a Candidate with Operations experience who would be responsible for leading all activities in Mortgage Services processes. Candidate will function as a Front Line Manager who will keep a close tab on the daily performance metrics, drive performance management and drive new ideas for process improvement and streamlining

Responsibilities

In this role, you will be responsible for

Balancing day to day operations and dealing with process metrics and Identify process anomalies and get those fixed

Proactive approach in recognizing emerging trends like potential errors, accuracy, staffing challenges and fix them

Should be able to communicate effectively with client and the Process management on issues related to the subject and Provide Critical VOC / observations or call out patterns to the business in case of any anomalies

Drive the transformation agenda in the business and Developing next generation of people leaders

Resource should have ability to work and operate in a high volume and tight timeline environment to meet Service Level Agreements customer demands

Shown ability to work with customers and effectively communicating anomalies

Ready for 100% work from office and should be flexible with the shift timings

Qualifications we seek in you

Minimum qualifications

Any Graduate

Relevant year of experience in banking operations (preferably Mortgages)

Experience with Six Sigma tools

Preferred qualifications

Prior-experience in Retail Banking/Mortgage or Finance industry. Any experience in working with Australian Bank/Mortgage of Finance industry would be helpful

· Good analytical/Team leading skills

· Excellent Interpersonal skills

Skills and Abilities

Excellent Interpersonal, people management and performance management skills

Experience in managing a banking process (preferably Mortgages)

Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations

Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training