Business Title              : Senior / Manager   Role: The Role of the Senior / Manager – Program Management is to ensure customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables.  Typically uses more project management skills than technical skills.   Academic Qualification / Job Qualification: B.E Graduate with 12 – 18 years of experience or equivalent. Courses in Project / Program Management will be an added advantage. Additional specialized courses in Management will be an added advantage.   Skills / competence required to perform the Job : Good Communicating skills Good Analytical skills Good Interpersonal skills Decision Making Team Player & Leadership skills. Good Negotiation Skills. Project / Program Management Skills.   Responsibilities: Oversees the installation and client acceptance of capitalized equipment, enterprise software system, or system integration project or engagement.  Provides on-site day-to-day activities between client and company personnel.  Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables.  Typically uses more project management skills than technical skills. Usually involves extensive interaction with sales, engineering, product development and other members of cross-functional teams focused on the delivery of new or existing products to clients.  Plans and directs schedules and budgets.  Monitors the project from initiation through delivery.  Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints.  Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Demonstrates good judgment in selecting methods and techniques for obtaining solutions.  Interacts with senior internal and external personnel.   Active participation in EHS related activities like Identification of aspects and Impacts, HIRA, Emergency preparedness , continuous improvements etc and enable to report about hazardous situations to respective supervisor / department managers as required .             Authority : Authorized to take quick decisions while handling the sensitive issues and the same can be discussed with the Program Director for Implementation. Authorized to take robust process flow adhering to the customer’s requirements and the same needs to be shared to the cross functional team. Authorized to take quick decisions wherever the customer’s protocol is not followed and escalate the issue to the head of Program Management Department.