Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager/Senior Manager – PC Insurance
Responsibilities:
• Process and people leader with direct independent client relation and client handling
• Leadership experience of managing a team size of 40-60 , ability to work in an environment of multiple priorities and conflicting deadlines
• Manage FTE’s, SME, Management Trainee, Assistant Manager levels based on budget requirements directions provided by Leadership team
• Accomplishment in process optimization, operation management, and client servicing team management with key focus on cost control, revenue maximization, and strategic planning and change management
• Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/efficiency
• Good knowledge of PC Insurance Claims, with team leading and client handling experience
• Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders
• Leading weekly/monthly/quarterly discussions on operations with international client stakeholders
• Ability to function effectively in a team environment exercising good judgment
• Provide quality control for all types of policies and endorsements generated by the business unit.
• Ensure that turnaround time and quality of documents meets Company service standards
• Manage own work in process and support team efforts to ensure that individual, team and office goals are met of performing quality audits
• Understanding of risks faced by the function and the controls in place to manage and mitigate
• Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
• Approving hiring and redeployment requests within his/her group
• Queue Management – Effectively managing and monitoring queue
• Sharing RCA on escalations received followed with good problem solving skills attention to detail.
• Should have wing to wing knowledge of the FNOL, SNOL, Payments closings and other claims related activities
• Support Knowledge transfer at the time of process transition from the business site
• Innovate ideas to error proof the process reduce manual interventions
• Conduct and participate in knowledge transfer sessions for new joiners in the team

Qualifications we seek in you

Minimum qualifications
• Any Graduate / Post Graduate
• Relevant team leading experience in Claims PC Insurance industry
• Communication skills for client handling– Good Written and spoken Communication Skills

Preferred qualifications
• MIS skillset - Good knowledge of MS Office specifically MS Excel Word
• Preferred Certification: AINS, IIA, CIP, CPCU
• Preferred Candidate with Green Belt certification
• Preferred Candidate with onsite transition experience.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.