Manager: Loss Adjusting (KZN)
Telesure
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
Support the Team Leaders by sharing knowledge, information and problem-solving recommendations to achieve the required operational results.
Operations Management
Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or
exceed customer expectations.
Operational Compliance
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Continually monitor and review the operational standards (Operating Procedures) to maintain the correct quality of operational activities and stimulate continuous improvement. Ensure that non-conformance and variances within the function is rectified as a high priority.
Insights and Reporting
Prepare and coordinate the completion of various data and analytics reports.
Internal and External Client Relationship Management
Contribute to the management of partnering relationships with internal and external clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues.
Performance Management
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
Regularly assess the need for training or performance improvement of individual team leaders and implement action plans to enhance overall team performance.
Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix.
Conduct and actively participate in Talent Management and Succession process and the development of identified talent.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Budgeting
Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.
Formulate the annual budget for the area of responsibility
Job Purpose
Successfully implement operational plans in context of the Short term insurance business plan to assist in achieving the required operational results.Responsibilities
Leadership and DirectionCommunicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
Support the Team Leaders by sharing knowledge, information and problem-solving recommendations to achieve the required operational results.
Operations Management
Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or
exceed customer expectations.
Operational Compliance
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Continually monitor and review the operational standards (Operating Procedures) to maintain the correct quality of operational activities and stimulate continuous improvement. Ensure that non-conformance and variances within the function is rectified as a high priority.
Insights and Reporting
Prepare and coordinate the completion of various data and analytics reports.
Internal and External Client Relationship Management
Contribute to the management of partnering relationships with internal and external clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues.
Performance Management
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
Regularly assess the need for training or performance improvement of individual team leaders and implement action plans to enhance overall team performance.
Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence) by completing performance reviews and competency matrix.
Conduct and actively participate in Talent Management and Succession process and the development of identified talent.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Budgeting
Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.
Formulate the annual budget for the area of responsibility
Education
Grade 12/ SAQA Accredited Equivalent (Essential); Business Administration or Business Management Degree and/or Diploma (Essential); Relevant Compliance Qualification (Essential)Experience
6 years or more experience in a decision making position within the financial industry (Essential); 5 years or more experience in the financial/Insurance Industry (Essential). 4 to 6 years experience in managing others and managing managers (Essential)Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
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