We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. 
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Manager, Technical Support and help us do what we do best: propelling business forward.   Overview: We help organizations deliver a modern client experience with secure, easy-to-use technology that streamlines document and client-facing workflows. With more than 90,000 customers and 3 million licensed users worldwide, ShareFile empowers people to focus on the work that matters most and is dedicated to making working lives everywhere better, simpler, and more fulfilling. 
We are searching for someone who can help us make a little magic for our customers and their clients every day. Supervisory functions may include, but are not limited to, prioritizing and assigning tasks for effective use of team resources; implementing projects in accordance with project plans and budgets; responding to more complex, escalated inquiries from team members; and checking the quality of their work. A People Manager is a dynamic and results-oriented leader who is responsible for overseeing the execution of key business strategies and operations. They are dedicated to delivering a world-class experience to clients by ensuring that their team is performing at its full potential. By fostering a culture of excellence and aligning their team with organizational goals and key performance indicators, they are able to drive success and deliver outstanding results. 

In this role you will:

Manages individual contributors(new and/or tenured) within the business unit.Understands basic management skills and sets day-to-day goals for team members aligning to operational goals.Responsible for the execution of strategy and operations catering to business requirements. Identifying business trends and challenges while taking necessary actions to address the same.Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve the effectiveness of the job area. Has hiring, termination, promotion, and reward authority within own area, in accordance with reporting manager (Director) review and approval. 

Your background:

University Degree or equivalent experience and a minimum of 4 years prior relevant experience supporting software products.Understands Advanced management approaches such as work scheduling, prioritizing, coaching, and process execution. Requires advanced knowledge in leading and managing the execution of processes, projects, and tactics within the department while understanding the impact of work on other areas of the organization. Strong presentation and communication skills.Familiarity with the Microsoft Office suite of products including Outlook, Excel, PowerPoint, and Word.Manages a small to a mid-sized team consisting of entry/experienced professionals.Provides day-to-day work direction for the team, focused on maintaining steady workflow and productivity and resolving operational decisions. Exemplary verbal and written communication skills, English-speaking proficiency is required.Ability to listen, assess, determine, and communicate corrective measures.Customer-focused – Our goal is to deliver a world-class customer experience in a fast-paced, changing environment. What we do revolves around the customer!A Team player who is eager to continuously learn and improve their skills. Builds relationships across the board including customers and other teams within the Business Unit.Highly analytical and result-oriented to drive decision-making aligned with Business Unit strategy.Proactively identify potential issues and provide positive experiences.Strong technical skills: a solid understanding of the services provided by the Business Unit, as well as knowledge of troubleshooting and problem-solving techniques.Has a keen interest in Software-as-a-Service (SaaS).Explains policies, practices, and procedures of the area of responsibility to others within the organization. 

Shift Timings: 6:30pm to 3:30 AM (Fixed Shift) 

What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy :If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  

Compensation  

Competitive remuneration package Employee Stock Purchase Plan EnrolmentVacation, Family, and Health30 days of earned leaveAn extra day off for your birthdayVarious other leaves like marriage leave, casual leave, maternity, and paternity leavePremium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverageProfessional development reimbursement  
Interest subsidy on loans - either vehicle or personal loansHealth club reimbursement

Apply now! 

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!