Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. The Role As an Engineering Manager, you will play a major role in taking our industry-leading SaaS platform to the next level. You will lead innovation of our core platform that powers our reporting application. Responsibilities Be responsible for the Survey Engine/broadcaster. Lead the team to design and drive the execution plan for successfully delivering high quality software components and services. Help the engineering team to architect for next level of scale and execute on the development plans. Collaborate with stakeholders across engineering to effectively align against goals, roadmap, and commitments. Measure project progress using KPI(s) and Metrics and communicate plans and updates on a frequent basis. Build a high-performing team. Hire the very best and provide opportunities for team members to grow and prosper. Qualifications Minimum Qualifications 3+ years of experience directly managing people in a front-line role 10+ years experience in a technical role (developer or architect) working on distributed systems, platform infrastructure, or cloud services Managers that have grown from a technical background into people leadership Demonstrated experience growing a team from outside your organization Demonstrated experience managing the software development lifecycle using agile methodologies Demonstrated experience working in a global company with geographically distributed teams BS/MS in Computer Science, Computer/Electrical Engineering, or related field Preferred Qualifications Strong OOP knowledge; design patterns 5+ years of experience with Java Relational database experience (PostgreSQL, Oracle, MySQL, etc) ORM Framework & dependency injection framework experience (Hibernate, Spring Boot, etc) Experience with caching (synchronization, cache eviction, available tech, etc) Building REST APIs NoSQL experience (Redis, Cassandra, MongoDB, etc) Messaging/stream processing (Kafka, RabbitMQ, etc) Docker & Kubernetes experience Built highly scalable systems that are used by millions of people Implemented tools and frameworks to enable monitoring, logging, alerting, and debugging at scale At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.