Provide leadership, support, and strategic direction for clinical laboratory information systems, connectivity, and supporting platforms

Lead technology execution and implementations for key clients ensuring seamless delivery of IT servicesWork with various development teams and product managers in the development and administration of the departmental budget and new enhancement requestsWorks together with software developers, business stakeholders, and supporting resources to plan and execute projectsFoster strong client relationships and drive key technology solutionsAct as primary liaison for strategic clientsManage escalations and monitor system performance with a proactive approachDelegates tasks to, organizes, mentors and motivates a team of developers, specialists, and connectivity resourcesFosters a culture of continuous improvement in all areas of technology and instills the principles of this cultureReview of the product architectural design, requirements specifications, and test specificationsDetermine and/or approve estimates for development tasksTechnical assessment of the impact of any changes to product requirementsProvision of day-to-day technical guidance to other members of the project teamAlert the Development Lead and Project Manager to any issues that may cause variance to the project schedule and require remedial action to be takenHighlight, review and mitigate technical risksProvide the project team with support and guidance on project specific processes, procedures, tools, and techniquesContribute to the continued improvement of the organization’s development procedures by looking for opportunities for improvement and implementing solutionsResolution of technical issues in conjunction with team membersIdentification of technology training requirementsSteward of process improvement initiativesCarry out supervisory responsibilities in accordance with the organization’s polices and applicable lawsResponsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Education Required:

BS/BA degree in Computer Science/Information Systems or related field including MLT, MT

Required Technical Training & Professional Licensing:

Minimum of 5 years of analyst experience including at least 1-2 years of project management or direct management related activities Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environmentDesirable: Experience with Six Sigma and/or CMMi principles and processesPreferred: Supervisory experience

Preferred Work Experience:

Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers At least 5 years of experience working with Laboratory Information Systems or other related systemsExperience in coaching, mentoring and/or training other team members Minimum 3 years of people leader experience

Knowledge:

Customer Experience ManagementLaboratory operations workflowDesign ThinkingBusiness/Digital AnalysisAgile Healthcare, clinical lab, or related industry knowledge

Skills:

Change management Strong analytical and critical thinking skills Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”Ability to build strong and trusted relationships Collaborate with others for optimal results Ability to work independently and drive for results Business process mapping (BPM) skills beneficial

Travel:

10-20% domestic 

Competencies: 

Demonstrating flexibility with respect to changing end user business needsThe ability and willingness to see things in an open minded way and examine an idea or concept from as many angles as possibleThe ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient and timely mannerThe ability and willingness to recognize assignments or tasks that need to be completed to seek out additional assignments or tasks and to help othersThe ability to communicate information clearly and concisely with project leadership and subject matter experts

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.