**Job Description** _This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 2-3 per week averaging 10-12 days per month._ **Job Summary:** Raymond James is seeking a Manager with a strong background in ServiceNow Architecture and Configuration Management. This is a highly visible role within the Technology organization. In this role, you will have extensive contact with all management levels and other internal customers and will be required to identify, research, analyze and resolve complex information technology issues. An in-depth knowledge of ITIL processes, software audits, people management skills and ability to work closely with business partners are key skills needed to be successful in this role. **Responsibilities:** + Lead a team of specialized analysts, architects and discovery engineers and be responsible for growing the team, maturing processes, adhering to service level objectives and agreements, project management activities, and resource management. + Lead the development and implementation of strategy for an important area of responsibility within a function, anticipating complex issues, challenges, and opportunities and ensuring integration with wider functional strategy. + Create/manage architecture storyboards/viewpoints that articulate business requirements. + Drive advances in technologies and architectures to increase the value delivered by technology and digital capabilities, either through improvements to the efficiency of the technology environment or through those that reduce the total cost of technology operations. Recommend and participate in activities related to the design, development, and maintenance of the digital capabilities within the enterprise architecture. + Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization. + Develop and/or deliver budget plans with guidance from senior colleagues. + Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals. + Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. + Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives. + Participate in the selection of external consultants or advisers to deliver key projects and/or ad hoc services; ensure that business objectives and requirements are clearly understood and monitor outcomes, taking appropriate remedial action where necessary. **Skills:** + Deep knowledge of the ServiceNow, experience with platform design and system architecture + Set organizational standards for ServiceNow infrastructure and governance + Manage a team of architects and configuration engineers + Strong ITIL background with hands-on experience in IT Asset Management and Configuration Management. + Prior experience managing a team is required. + Experience with ServiceNow platform is preferred. + Financial Services experience highly preferred. + Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. + Uses comprehensive knowledge and skills to act independently while guiding and training others on designing architectures that meet system and service requirements. + Uses comprehensive knowledge and skills to work independently on costing, budgeting and finance tasks while providing guidance and training to others. + Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests. + Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on acquiring, organizing, protecting and processing data to fulfill business objectives. + Uses comprehensive knowledge and skills to act independently while guiding and training others on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices. + Uses comprehensive knowledge and skills to act independently while guiding and training others on maintaining the security, integrity, compliance and continuity of IT systems and services. + Applies comprehensive knowledge and/or skills to independently engage in strategic planning. **Education** Bachelor’s: Computer and Information Science, Bachelor’s: Data Science, Bachelor’s: Information Technology **Work Experience** General Experience - 6 to 10 years **Certifications** **Travel** **Workstyle** Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.