LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

SAN DIEGO F.C.    

San Diego Football Club () is the newest member of the MLS family. As part of the unique  model and the  Tribe’s deep roots, we are proud to be building a San Diego-centric soccer organization that honors our history and celebrates emerging excellence.  

We value community, diversity, and acting with purpose. We are looking for leaders at all levels to co-create the culture of a new organization that is built on the premise that you can discover, understand and re-define excellence by nurturing talent and creating opportunity anywhere – and specifically though soccer. 

Globally, Right to Dream partners with talented young people to give them a nurturing environment to flourish and thrive. They do this through a holistic model of athletic development, where young people grow as human beings and great footballers.  RTD’s promise is set out in their : a set of 9 commitments which will be central to the San Diego FC ethos from the front office to the field, when games start at Snapdragon Stadium in 2025.

We are therefore looking for people who:

Are purpose driven Are willing to rock the boat Can lead courageously Respect fans as the soul of our game Challenge conventional thinking Are innovative and who drive change Work inclusively and collaboratively across cultures Embrace organizations with a family feel, preferring to work as part of a community  Believe in the potential of youth, no matter where they are from  

THE ROLE
The Manager, Service will serve as the leader of the Service team, working to deliver a world-class experience to all San Diego FC Season Ticket Members. This position will be responsible for implementing and overseeing retention and renewal campaigns, identifying and creating new business opportunities, and leading relationships with key internal departments. This position will report to the Director, Sales and Service. 

ESSENTIAL FUNCTIONS

Serve as an overall leader for the service team by spearheading new and current initiatives, managing department projects, and driving optimal results from all team members. Manage, mentor and lead each direct report, appropriately providing support, guidance, feedback and assistance. Guide team to meet and exceed determined revenue goals tied to hospitality spaces, single game groups, and season sales. Build and maintain strong relationships with the season ticket member base, achieving maximum renewal results and generating additional revenue, through team-based relationship development, annual engagement and member benefit fulfillment. Serve as the team expert for generating new sales opportunities and devising tactical approaches for soccer matches.  Work closely and communicate effectively with fellow ticketing managers to ensure alignment across the ticketing team. Interact and build relationships with our internal and external partners (ex: Aztec Stops, Snapdragon Stadium Operations, Guest Experience) and work to provide support as we deliver legendary experiences. Serve as the liaison between the service team and all other San Diego FC departments, including marketing, business strategy and analytics, legal, finance and more. Lead the planning and execution of specific Season Ticket Member events and benefits throughout the year to strengthen relationships and provide unique experiences. Effectively utilize Archtics, Salesforce, and other tools to maximize outreach, drive strategy for all seating products, and achieve department goals Utilize data provided in surveys, reviews of Season Ticket Members and analytic reporting to positively impact the member experience and likelihood to renew. Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members.

 QUALIFICATIONS:

Minimum of three years of customer service, sales, or hospitality industry experience required Bachelor’s degree in Sports Management, Business or related field preferred. Strong work ethic, team-oriented attitude, and enthusiasm about contributing to the success of the department and club Management experience preferred Excellent interpersonal and communication skills Above average knowledge of PC systems including Word, Excel, and database-related platforms Working knowledge of Ticketmaster, PowerPoint and CRM systems preferred Ability to work flexible hours, including evenings, weekends, and holidays, if necessary Soccer knowledge is preferred, but not required Bilingual (Spanish) speaker a plus, but not required COMPENSATION

Competitive salary range $70,000 - $80,000 plus bonus potential and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

LOCATION: On Site - San Diego, CA

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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