The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are looking for a motivated and highly skilled leader to oversee a team of analysts in ensuring that PayPal supports specialized verticals in a responsible and scalable manner. This position involves engaging with multiple internal and external stakeholders to conduct oversight and testing of merchants operating in high-risk verticals on an ongoing basis. The Manager will be instrumental in preventing the exploitation of PayPal’s services for illicit purposes and ensuring compliance with complex financial industry legal requirements in areas such as brand risk management (BRM), anti-money laundering (AML), counter-terrorist financing (CTF), financial intelligence, and suspicious activity/matter reporting (SAR/SMR). The role requires close collaboration with various areas of the company across PayPal’s global footprint and the ability to work both as part of a team and independently to address specific needs of the BRM program and business areas.

Job Description:

Key Responsibilities:

Lead a team of analysts responsible for evaluating content to ensure compliance with PayPal’s Acceptable Use Policy (AUP).Supervise thorough Open-Source Intelligence (OSINT) investigations to gather relevant information on potential high-risk activities ensuring a high degree of discretion and confidentiality in investigations and handling sensitive information.Identify opportunities to leverage tools and technology to optimize automation and reduce reliance on manual processes.Assume responsibility for all relevant processes, procedures, and documentation, ensuring adherence to best practices. Lead collaboration with PayPal’s sales team to identify and explore expansion opportunities, serving as the primary point of contact for onboarding consultations.Lead regular readouts to senior leadership, highlighting trends, risks, and opportunities for improvement across applicable verticals.Facilitate collaboration on cross-functional matters with a BRM-component, including interaction with internal stakeholders such as Public Relations, Legal, Compliance/AML, Global Investigations, Analytics, etc.Stay apprised of regulatory changes globally to assist in determining impacts to PayPal and driving program changes.Conduct onsite visits with merchants to assess their controls and compliance frameworks.Evaluate the effectiveness of merchants' compliance programs and provide feedback for improvement.Lead engagement with payment partners to provide assurance of PayPal's oversight of high-risk verticals.Support the wider Brand Risk Management Program by attending to tasks beyond high-risk verticals.

Requirements:

Bachelor’s degree in Business, Finance, Law, or a related field. Advanced degree preferred.Minimum of 10 years of experience in compliance, risk management, or a related field, with at least 5 years in a managerial role.Strong knowledge of AML, CTF, financial intelligence, and SAR/SMR regulations.Experience with high-risk verticals and brand risk management.Proven ability to conduct OSINT investigations and handle sensitive information discreetly.Excellent analytical, problem-solving, and decision-making skills.Strong communication skills, both written and verbal, with the ability to present complex information clearly to senior leadership.Ability to work collaboratively with cross-functional teams and external partners.Strong organizational skills and attention to detail.Ability to travel for onsite merchant visits as required.

Competencies:

Leadership: Ability to lead, mentor, and develop a team of analysts, fostering a collaborative and high-performance work environment.Analytical Thinking: Strong analytical skills to assess complex information, identify trends, and make data-driven decisions.Communication: Excellent communication skills to effectively interact with internal and external stakeholders and present findings to senior leadership.Problem-Solving: Proactive approach to identifying issues and implementing effective solutions.Regulatory Knowledge: In-depth understanding of regulatory requirements related to AML, CTF, and financial intelligence.Discretion and Confidentiality: Ability to handle sensitive information with the utmost discretion and confidentiality.Collaboration: Strong ability to work collaboratively with cross-functional teams and external partners to achieve common goals.Adaptability: Flexibility to adapt to changing regulatory environments and business needs.Attention to Detail: High level of attention to detail to ensure accuracy and compliance in all activities.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.