HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

Position Overview:

The Manager, Revenue Management provides critical support through analyzing, measuring, and guiding membership business performance. This high impact role provides direct financial and operational support to senior decision makers, and will partner with key stakeholders within Marketing, Finance, Account Management, Operations, and IT.

Responsibilities:

Prepare ROI models to determine marketing effectiveness, and understand the key drivers that drive profitability Develops new dynamic models while maintaining complex existing models using Excel, Alteryx, Hyperion, and Tableau (SME across all technology platforms) Serve as subject matter expert on internal financial reporting tables, including understanding nuances and effectively querying data from databases Build and maintain reporting on pricing increases, price elasticity, product margins, etc. and effectively communicate those insights to drive business decisions Provides critical monthly variance analysis and clearly demonstrates the operational drivers behind performance, comparing actuals vs. forecast, budget, and prior year Partners with key business owners to prepare annual budget presentations and monthly forecasts Prepares, analyzes, and continually enhances critical reporting for executive review, including Partner P&Ls, Customer P&Ls, Retention, Cancels, and Pricing Analysis Collaborates with Senior leaders to ensure operational goals are being met through P&L variance analysis, financial trends, and KPI reporting Consolidates and prepare monthly business review packages for senior management each month Supports on-going initiatives to automate, improve and streamline the analysis and reporting process; develops exception reporting, builds quality controls, and offers insights and improvements on data discrepancies

Job Requirements:

Bachelor of Science degree in Finance or Economics related field 6+ years of relevant business analytics experience Demonstrates career progression in prior roles Expert in Excel and financial modeling Experienced with reporting tools such as Tableau, Alteryx, and Hyperion Planning Demonstrated success building, maintaining, and governing analytical models Able to communicate effectively across all functions and levels, including presenting ideas and analysis to senior management Well organized, detail oriented with ability to work under pressure and meet deadlines while managing concurrent tasks Able to work effectively in a team setting, including being receptive and objective when encountering diverse points of view Ad-hoc responsibilities as assigned

Essential Job Function

% of Time on Function

Reporting and data management related to pricing

40%

Provide analysis on impact of price increases on retention

30%

Provide support on revenue forecast

10%

Maintain plan pricing across sales channels at a customer level

10%

Ad hoc analysis

10%

Total

100%

 

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

What We Are Looking for:

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team.  A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success.  We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In Return, We Offer: 

Competitive compensation Career development and advancement opportunities Friendly, open and team oriented work atmosphere Excellent benefits including generous medical, vision, dental and life & disability insurance 401(k) plan with a company match Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $120,000.00 to $140,000.00 

Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

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