Manager, Digital Review Team (Fraud Prevention) – Quezon City, Philippines.
Does playing a critical role in protecting customers from online fraud sound exciting to you?

How about working for a global Fintech company managing a team that is passionate about preventing online Fraud and other illegal financial schemes?

Join Western Union as an Operations Manager for the Digital Review Team.

Western Union powers your pursuit.

Do you have what it takes to help us realize our vision of becoming the world’s most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere? It’s time to join Western Union as a Global Supervisor Digital Operations.

Role Responsibilities

Responsible for managing the proper execution of online fraud prevention & eKYC processes for the DRT team based in the APAC region. Ensuring compliance to regulations, delivering high quality services and best in class customer experience. The position will also work in a cross-functional environment, partnering with key stakeholders regionally & globally, and other relevant teams to execute as per strategy. This role will manage a team of fraud & compliance analysts located in various offices in the region with the support of an operations Supervisor. Responsible of ensuring proper team staffing at all times, Hire and Onboarding of new employees, PTO coordination, etc. to meet operational SLA results consistently. Responsible for customer acquisition and fraud losses metrics (ie. Chargebacks). Ensure proper reporting of operations performance to leadership and key stakeholders (ie. leading Monthly/Quarterly Business Reviews). Develop, implement, and keep processes up to date whilst ensuring these are adhered to as per guidelines and expectations. Proactively drive Continuous Improvement, process Optimization & Automation initiatives. Have a highly engaged team whilst successfully exceeding business and team performance results on a consistent basis. Have the ability to grasp new concepts and integrate quickly to deliver significant quantifiable results (individually and through the operation). Support and leadership to key strategic site-level initiatives might be required. Be a subject matter expert which should allow you to assess and recommend risk decision rule changes and drive meaningful process changes with the goal of effectively managing new fraud patterns and significantly improving team performance. We require you to meet strict deadlines, consistently manage performance successfully, have very strong analytical skills, feel comfortable working in a broad and global organization and with various groups.

Role Requirements

5-7 years of financial industry experience (online fraud management ideal) 5+ yrs. of experience successfully managing a high performing operation (and at least 3-4 yrs managing a fraud management operation). Minimum 3 years in complex consumer financial services/digital payment services organizations with multiple financial products, or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering Bachelor’s degree in finance, Business Administration or related fields (MBA desired). Greenbelt certification Project Management & Automation experience Ability to interact and communicate effectively, orally & in writing, with all levels of management (C1 English level preferred). Being curious, attention to details in combination with assertiveness to go above and beyond expectations. Proficient with Microsoft Office suite, including PowerBI (preferred). Proven experience in successfully leading and managing teams. Additionally, you’ll have schedule flexibility.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

Paid sick leave and vacation leave. HMO coverage with free unlimited dependents from day 1 of employment Performance incentive program / Performance Bonus Unique incentive program Hybrid working arrangement.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-HR1 #LI-Hybrid

Estimated Job Posting End Date:

03-28-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.