Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo assume responsibility for the operations function in Bancassurance, in support of product development, systems enhancements and clients of the business. To effectively lead, guide and manage the new business, policy administration and customer service team; ensuring that tum-around times, quality and efficiency goals are met.
QualificationsB.Com / B.Admin, GA, CIMA or other relevant qualification minimum 3 years of relevant experience.Must have an additional qualification in Insurance. Minimum Certificate of Proficiency in Insurance.Experience
3-5 years work experience in a managerial position.Extensive knowledge of both short- and long- term InsuranceEffective communication and interpersonal skills to collaborate with internal stakeholders, address customer inquiries, and manage incidents. Strong competency in accounting and solid understanding of bank collection and payment processes and accounting flows.Dedicated and Client Focused with excellent communication skills.A good understanding of the entire Bank's full range of products.A good knowledge of the Bank's service principles.Proficiency in MS Office Suite.Additional Information
Behavioral Competencies:
Adopting Practical ApproachesArticulating InformationChallenging IdeasConvincing PeopleDirecting PeopleDocumenting FactsEmbracing ChangeEmpowering IndividualsGenerating IdeasMaking DecisionsResolving ConflictUpholding Standards