Work hard, have fun, make history. That's what we do every day at Amazon. As a key leader within Amazon's Global Real Estate & Facilities (GREF) team, the AMER Moves, Adds, and Changes (MAC) Program Manager will oversee a comprehensive suite of services essential to maintaining and optimizing Amazon's corporate office spaces.
This role will have the opportunity to hire and develop a team responsible for employee moves, facilities project management, room program changes, and daily customer service operations managing delivery of office furniture and accessories. The MAC Program Manager will oversee the AMER regional program, to include planning, budgeting, and activities that support corporate office locations across their assigned region.
The ideal candidate will bring a strategic vision to streamline processes, enhance customer experience, and drive efficiency across these interconnected functions. Reporting to the AMER IFM Lead, this position offers an exciting opportunity to shape the workplace experience for Amazon employees and drive innovation in corporate real estate management. The role will be based in Seattle, WA, Arlington, VA or New York and will include some travel.


Key job responsibilities
• Develop and implement a cohesive strategy for the MAC program, aligning move execution, post-occupancy projects, and daily customer service operations.
• Hire, oversee, and mentor a team of three who are responsible for move strategy, workplace modifications (small to medium), and customer service requests related to room design, office accessories, and ergonomic needs.
• Develop and manage the annual budgets and operating plans for the program, continuously reduce cycle times, improve quality, and lower costs in alignment with Amazon’s policies
• Serve as primary point of contact for senior leadership on all MAC-related matters.
• Foster strong relationships with key stakeholders, including regional portfolio managers, GREF teams, and partners.
• Oversee vendor relationships across all areas of the MAC program, ensuring consistent performance and alignment with Amazon's standards.
• Establish KPIS, review and optimize processes, standards, and best practices across all functions.
• Drive global consistency by developing replicable, scalable processes across the portfolio, innovative solutions that enhance employee experiences, and reports and metrics on opportunities for improvement.
• Partner with the Workplace Guidelines / Design Team and Global Corporate Procurement on procurement related activities by providing customer feedback, product failures/ repair reports and other helpful metrics.