Welcome page Returning Candidate? Log back in! Manager, Hub Administration Job Locations US-IL-Chicago ID 2024-9472 Category Customer Service Airport Operations Position Type Regular Full-Time Location : Name Chicago O'Hare International Airport Overview

Who we are: 

 

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. 

 

We offer: 

 

Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location)  Responsibilities

How will you make an impact?

 

Responsibilities

Oversees application and enforcement of the Attendance Control Policy for the Agent and Ramp workgroups ensuring 100% compliance with C23 discussion/ documentation and issuing attendance letters including termination. Oversees recruitment for Customer Service and Ramp Services including the onboarding, fingerprinting, medical and TSA/STA clearance processes  Works closely with the Payroll Department to ensure consistency with coding and employee pay compensationCoordinates injury on duty follow-up, leaves of absence/return to work requests, medical clearance and CAR processing  Constructs and facilitates both Ramp and Agent work schedule bids including vacation bids for both work group  Create and enforce administrative and operational policies and procedures  Creates and maintains formulated Excel spreadsheets to analyze trends and facilitate projects in key areas such as budgets, headcount forecasts, overtime spending and attrition logs. Investigates and resolves employee administrative discrepancies  Prepares and participates in unemployment claim hearings. Coaches and counsels Agent/Support Staff and Management workgroups applying C3P and ACP/AMP when necessary. Completes ad-hoc analyses as required by department heads Must be able to work in a team environment with the ability to prioritize work and projects in order to meet deadlines and objectives Must have strong organizational and analytical skills Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated   Qualifications

Who are we looking for?

 

Requirements 

Minimum age of 18 Bachelor’s degree or commensurate experience Two or more years of airline operational experience Demonstrated ability to communicate effectively both orally and in writing Possess the legal right to work in the United States Ability to read, write, fluently speak and understand the English language  Supervisory experience, preferred Proficiency in Microsoft programs including Word, Excel, PowerPoint, and Outlook , preferred Advanced working knowledge of Excel including charting/trending and PowerPoint, preferred Ability to perform complex mathematical calculations and quantitative analyses, preferred Ability to understand and apply provisions of union agreement and company/federal regulations, preferred

 

 

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. 

 

 

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. 

 

#EnvoyHubL

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