At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

The Operations Technology Solutions (OTS) supply chain team is accountable to manage all IT infrastructure and end user equipment deployed across Amazon fulfillment facilities globally. The team is responsible to provide end to end solutions for this equipment that includes engineering, lifecycle management, change control, demand planning, supplier readiness, material management, and total cost of ownership. Our initiatives deliver on the solutions that power the physical fulfillment to millions of Amazon.com customers across the world.

OTS Supply Chain is establishing a new Supplier Performance Management (SPM) team to ensure our suppliers are raising the bar on performance in terms of product quality, supply risk, delivery performance, and required data. The leader of this team will work closely with Category Management, Global Procurement, and other internal Supply Chain teams to establish standards by which to measure supplier performance, and will develop processes, metrics, and mechanisms to measure, track, and communicate these standards. SPM will manage day to day performance of suppliers globally and will have responsibility for enforcing compliance with expectations and with raising the level of execution from suppliers. This will include handling operational supply risk escalations, ensuring suppliers are meeting customer timelines for product deliveries. SPM will also own supplier data, including lead times, promise dates, and ASNs for collecting delivery information, all of which support processes within the ERP system. Data collection mechanisms, data validation, and reporting will fall under this team. As this will be a new team, it’s critical that the chosen leader have the ability not only to manage a team effectively, but also to provide leadership as they grow and develop team members.



Key job responsibilities
- Establish and develop the new Supplier Performance Management team.
- Create strategies to effectively execute the responsibilities of the team, including management of product quality, supply risk, delivery performance, supplier data management, and supplier compliance.
- Develop tools and mechanism to collect, measure, and report out on supplier metrics.
- Further develop the current supplier scorecard mechanism to provide objective feedback to critical suppliers on strengths and improvement opportunities.
- Engage with other leaders to improve Supply Chain processes related to supplier performance issues.
- Engage with Suppliers in a hands-on approach to support every day, operational requirements related to delivery performance, quality issues, and compliance gaps.
- Manage day to day escalations and prioritization of at-risk product orders.
- Keep abreast of changing business requirements and market conditions that could impact supplier performance.
- Perform spend analysis based on a variety of relevant information, prepare financial models, identify opportunities, and present business case and recommendations to internal business partners.
- Support the strategic goals of the business partners; act as a ‘consultant’ to help achieve those objectives. Be recognized by business partners for supporting their strategy and driving value.



A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!