The Manager, Global Retail Operations is responsible for supervising operational consistency and efficiency in the day to day global execution of retail operations, compliance, and inventory management. In partnership with the IT and business functional teams, the role is responsible for collaborating closely with global and regional groups and representing retail needs and identifying and implementing process improvements that put the client and store experience first.

The Manager, Global Retail Operations must think strategically and lead projects and day to day operations effectively and efficiently. They must deliver high quality output and have the ability to do so autonomously at times, under the guidance of the Director, Global Retail Operations. They will be open and approachable and will work with both the central team and the local teams in a clear, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit. All deliverables must be aligned with our common objective of delivering moments of joy to our clients.

Location: This position is in-person at our Parsippany, NJ office with a hybrid schedule. Also open to having this position based out of New York, NY.

Key Accountabilities:

Compliance/Policies and Procedures (ERICA, DOA, Internal Audit, Retail Controls)

Ensure proper compliance measures are in place and communicated on sales transaction monitoring, inventory management processes, POS procedures, cash reconciliation, etc. Own and monitor the requirements related to ERICA, and Delegation of Authority controls and partner with Internal Audit on the Continuous Audit reporting trends for updates and management action. Partner with appropriate business leads to utilize/update new and existing systems when necessary and ensure appropriate controls and reports are in place for monitoring Ensure all procedures are documented in a Retail Handbook that is applicable and accessible to retail staff across all zones.

Continuous Improvement

Through an established community of zone resources, find opportunities for improving current processes and standardizing procedures to enhance productivity and increase efficiencies in stores. Identify ways to streamline operations and propose sustainable changes. Partner with central counterparts to establish standard processes. (i.e. Market Operations, Global Protection, Finance, Supply Chain, Internal Audit, etc.). Partner with Training and Communications teams on development, delivery and reinforcement of process improvements.

Inventory Management (Physical Inventory process and Shrink)

Supervise physical inventory and shrink improvement processes globally and partner with regional operations teams to implement effectively. In partnership with internal business and zone partners, develop a strategic global Cycle Count program targeted at minimizing risk/loss. Partner with appropriate IT and business partners to ensure counts are systematically input and tracked. Ensure process for counting is as consistent and efficient as possible across zones and systems.

The hiring range for this position ranges from $117,810- $150,000. The rate of pay offered will be dependent upon candidates relevant skills and experience.Management is also eligible for bonus.

Required Qualifications:

Bachelors Degree 8-10 Years Retail Experience Proficient in Microsoft Suite Strong verbal and written communication skills Inventory Management Background Multiple Retail Locations oversight

Preferred Qualifications:

MBA Luxury experience