HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

Job Responsibilities: 

Partner with key business owners to prepare annual budget presentations, strategic plans and monthly re-forecasts Summarize complex data, ideas, and concepts into meaningful information for HomeServe Operations Oversee P&L reporting and KPI’s and offer insights and variance analysis on a monthly basis Work with HomeServe Contact Center employees to oversee outputs from dynamic models, ensuring accuracy of inputs of financial models Consolidate and prepare monthly business review document each month Provide weekly financial updates to senior management Work with analysts to review KPI’s and trending analysis. Make insightful recommendations based on data in an effort to increase efficiencies and lower operating expenses Consolidate and own all aspects of the Operations P&L Accuracy and confidentiality regarding monthly agent bonus reporting Strategic initiative to proactively review sales trends and interpret impact on HomeServe Operations Ensure the integrity, accuracy and validity of the information being reported

Job Requirements:

Bachelor’s Degree in Finance, Accounting or Economics is preferred CPA/MBA preferred 5 + years of financial analysis and strategic business planning experience Expert in turning large amounts of raw data into a detailed financial model Expert in Excel; Hyperion Planning, SQL, or Alteryx experience a plus Ability to effectively partner and influence senior level cross-functional teams Some travel flexibility needed Strong analytical/problem solving skills, and curiosity Ability to work independently and solve complex problems

Essential Job Function

% of Time on Function

Contact Center P&L Accuracy and Forecasting

40%

Call Forecast Support & Analysis

15%

Contact Center Monthly Bonus Accuracy & Confidentiality

15%

Upgrade Forecast Accuracy and Variance Analysis

15%

Operational Reporting and Analysis

15%

Total

100%

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

What We Are Looking for:

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team.  A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success.  We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

In Return, We Offer: 

Competitive compensation Career development and advancement opportunities Friendly, open and team oriented work atmosphere Excellent benefits including generous medical, vision, dental and life & disability insurance 401(k) plan with a company match Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $108,958 to $145,290

Bonus Potential: 10% 

HomeServe USA is an equal opportunity employer. 

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