About The RoleThe RealReal is seeking a Manager, Field Training to support the implementation, execution and adoption of training initiatives in the field teams (Sales, Retail, LCO, CSCR, Ops). They will manage team members to facilitate, shadow on-site as needed, provide coaching and feedback, and track and measure results to continue improving training efforts.

What You Get To Do Every Day

Support Director, Field Training and Training Design team to execute training & development curriculum including onboarding, ongoing training programs, program execution and follow-up.

Support a cohesive, connected learning experience that aligns with client/consignor experience.

Partner with business leaders to understand business objectives

Deploy, and customize as needed, training programs to build employee skills

Identify skill gaps and communicate in order to build training programs

Measure impact of training, reporting metrics (in LMS or other training measurement) with business leaders and iterating training programs as needed

Manage and develop team of trainers to execute training specific training initiatives on-site 

Evaluate and communicate effectiveness of training program to Director, Training

Foster strong partnerships with business leaders and key stakeholders to build trainings that achieve business goals.

Develop strong knowledge of specific business unit (Sales, Retail/LCO, Consignor Relations/Client Services, Operations) to understand business need and facilitate aligned training programs

What You Bring To The Role

Minimum Requirements:

A minimum of 5-7 years of experience in managing and executing training programs with experience in metric-driven business function

Ability to think strategically and develop long and short term learning recommendations that flex to meet business demands and scale to growth

Concise and articulate communicator with a knack for simplifying complex information (both written and verbally); facilitation experience is a bonus

Proficient with Google Suite applications, Learning Management Systems, Content Management Systems, familiarity with common Learning Design Technologies (i.e. Articulate 360, Camtasia, Adobe Suite, etc)

Organized, detail oriented and systematic thinker who is excited to bring structure to a dynamic environment with shifting priorities

Strong partner with agility to flex with changes, strong communication skills, enthusiastic, team player able to work effectively across all departments

Demonstrates a growth mindset with ability to accept feedback and improve

Bachelor's degree required; advanced degree a plus

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays

* Unlimited DTO with Manager approval

The expected salary range for this role is $97,124.40-$134,558.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.