Who we are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and many places in between. We owe our success to our innovative product, our commitment to our people, and the incredible connections we get to make in every community we are in. We believe our purpose is to elevate the world by realizing the full potential within every one of us.


About the role
Working from our UK SSC and UKDC, the UKDC Operations Manager manages the day-to-day operational activities with our regional 3rd party DC partner that enables business processes and functions to run smoothly. Position oversees end-to-end flow from time of receipt at 3rd party DC through to retail stores and guests.


A day in the life
Manages the daily UK operational activities such as returns processing, four-wall order fulfilment, VAS projects, with our regional 3rd party DC partner.Monitors department operations to meet specific company SLAs (service level agreements) and guest/store expectations.Safeguard procedures (SOP’s), identify problems and quickly resolve them.Create compliance between operations and company standards or legal requirements.Participate in monthly performance reviews with our 3rd party DC partners. Report on their performance and communicate any gaps in SLA to key internal stakeholders. Inform cross-functional partners on the 3rd party DC’s capabilities, constraints, and workarounds by summarizing performance expectations from 3rd party DC partners and providing qualitative and quantitative feedback to internal stakeholders.Demonstrate a continuous improvement mind-set by pro-actively identifying opportunities for overall SLA/performance improvements and cost saving initiatives.Work with our Global Inbound Logistics team and external (regional) partners on inbound forecasting, PO priorities, capacity planning and KPI’s & DC Excellence. Encourage and foster a spirit of personal development and entrepreneurship.Provide a work environment that is upbeat, fun, and inspiring. 
Qualifications


Business administration, operations management, supply chain management, logistics, industrial engineering, or equivalent training desired.Minimum 5 years’ experience as a manager in distribution & logistics operations.Experienced in managing third-party logistics provider(s) and/or distribution operations in a fast-paced and fast-growing environment.Sound responsive analytical and problem-solving skills.Proven organizational and leadership skills are required. Understanding of cross border compliance preferred.Clear communications skills to inspire, motivate and provide cross-functional leadership. Strong IT skills (Microsoft Office applications, familiar with WMS software applications and retail systems)Ability to think “outside of the box,” enjoys challenges and is solutions oriented. Capable of travelling regularly between multiple country destinations to support business needs.



Must haves
Acknowledges the presence of choice in every moment and takes personal responsibility for their lifePossesses an entrepreneurial spirit and continuously innovates to achieve great results.Communicates with honesty and kindness, and creates the space for others to do the same.Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.Fosters connection by putting people first and building trusting relationships.Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.


Role Classification: 
Office environment involves long periods using a computer and handling desk work. Office is based within our (outsourced) distribution Centre in the Netherlands. Limited travel to/from other DC or SSC locations will be required.
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NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.